Cortni Law
Mount Sterling
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
5
5
years of professional experience
Work History
Manager on Duty
The Drink Shop
03.2022 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Employee
Tastee Treat
01.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Undecided
John Wood Community College
Quincy, IL12.2023
High School Diploma -
Brown County High School
Mount Sterling, IL05.2022
Skills
- Coaching and Mentoring
- Cash Register Systems
- Product Knowledge
- Credit and Cash Transactions
- Money Handling
- Staff Training
- Job Training
- Staff Development
Timeline
Manager on Duty
The Drink Shop
03.2022 - Current
Employee
Tastee Treat
01.2019 - 04.2021
Associate of Arts - Undecided
John Wood Community College
High School Diploma -
Brown County High School
Similar Profiles
Gabrielle McGathGabrielle McGath
Barista at The Drink ShopBarista at The Drink Shop
Ava AshcraftAva Ashcraft
Drink Maker at The Drink ShopDrink Maker at The Drink Shop
Haylee LujanHaylee Lujan
Car Hopper at 509 Drink ShopCar Hopper at 509 Drink Shop
Laura FergusonLaura Ferguson
Inventory Technician at Winchester Farms DairyInventory Technician at Winchester Farms Dairy
KELLI SAUNDERSKELLI SAUNDERS
Scheduling Leader at Columbia Gas of OhioScheduling Leader at Columbia Gas of Ohio