Summary
Overview
Work History
Education
Skills
Timeline
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Cortez McGlown

O'Fallon

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Healthcare Billing Specialist (Data Entry)

Labcorp
12.2022 - Current
  • Used data entry skills to accurately document and input patient information, responsible party, billing codes, insurance, physician and diagnoses codes to ensure proper billing.
  • Participated in cross-functional teams to implement process improvements that positively impacted overall organizational effectiveness within the revenue cycle.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Streamlined data entry processes for increased efficiency and reduced errors.
  • Managed patient records meticulously, ensuring accuracy and confidentiality during data entry processes.
  • Used multiple software and programs to verify billing codes, insurance and diagnoses information.

Customer Loyalty Specialist

AT&T
05.2020 - 06.2022
  • Adhered to appropriate legal scripting when required.
  • Developed product demonstrations and presentations for customers.
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Worked cross-functionally with various members of loyalty teams.
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Interpreted contracts and communicated terms and conditions.
  • Worked with multiple screens and programs to resolve customer issues.
  • Made sales calls weekly to existing and new customers for business growth.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Worked remotely.

Mail Clerk

The Millennium Group International LLC
01.2019 - 05.2020
  • Receive UPS, FedEx Express, FedEx Ground and USPS packages in and scan them into our data base system and deliver them to different departments in the building according to name and department area.
  • My daily routine consists of five mail runs through out the day to each department.
  • Collect mail to go out via USPS or packages to be scanned out for other delivery services.
  • Use of postage machine for all mail that need postage and sealing.
  • Use Microsoft Outlook, Word, Excel and Office
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Conduct all administrative duties such as filing, copying, faxing, answering phone, customer service,  data entry, etc.

City Carrier Assistant

United States Postal Service
01.2015 - 01.2019
  • Planned and cased mail in sequence of delivery for designated route.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Explained mail regulations, policies or procedures to postal customers.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.

Education

High School Diploma -

Belleville Township East High School
Belleville IL
2014

Skills

  • Goal oriented
  • Fast learner
  • Strong work ethic when working
  • Excellent reading skills
  • Excellent math skills
  • Self-motivated
  • Quality assurance
  • Team leader
  • Organized
  • Analytical thinker
  • Deadline-driven
  • Material inventory skill
  • Sorting procedures
  • Customer Data Confidentiality
  • Database Systems
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Credit and Debt Card Processing

Timeline

Healthcare Billing Specialist (Data Entry)

Labcorp
12.2022 - Current

Customer Loyalty Specialist

AT&T
05.2020 - 06.2022

Mail Clerk

The Millennium Group International LLC
01.2019 - 05.2020

City Carrier Assistant

United States Postal Service
01.2015 - 01.2019

High School Diploma -

Belleville Township East High School

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Cortez McGlown