CORNELIUS Franklin Jr.
Markham
Summary
Customer-focused professional with over seven years of experience serving as a first point of contact in fast-paced environments. Skilled in troubleshooting basic issues, following documented procedures, and escalating complex problems appropriately. Comfortable supporting users with software, systems, and technology-based tools. Seeking an entry-level Helpdesk Engineer role with opportunities for training, growth, and advancement.
Overview
8
8
years of professional experience
Work History
Forklift Operator
FEDEX FREIGHT
Forest View, IL
11.2021 - Current
- Follow documented procedures to ensure accurate and timely processing of shipments
- Conduct routine equipment inspections and identify operational issues
- Troubleshoot basic equipment or process issues and escalate unresolved problems
- Maintain accurate records to support quality control and compliance standards
- Participate in ongoing training to stay current with tools, systems, and safety practices
Bakery Clerk
JEWEL-OSCO
Homewood, IL
01.2020 - 11.2021
- Served as a primary point of contact for customer requests in person and by phone
- Entered, tracked, and fulfilled customer orders accurately using store systems
- Assisted customers with order issues and escalated concerns when appropriate
- Maintained inventory records and reported equipment servicing needs
Crew Trainer / Shift Supervisor
OBERWEIS ICE CREAM & DAIRY STORE
Orland Park, IL
06.2018 - 03.2019
- Promoted to leadership role based on performance and reliability
- Trained new employees on systems, procedures, and customer service standards
- Assisted team members with issue resolution and task prioritization
- Ensured compliance with safety, sanitation, and quality standards
Crew Member
OBERWEIS ICE CREAM & DAIRY STORE
Orland Park, IL
10.2017 - 06.2018
- Promoted to leadership role based on performance and reliability
- Trained new employees on systems, procedures, and customer service standards
- Assisted team members with issue resolution and task prioritization
- Ensured compliance with safety, sanitation, and quality standards
Education
High School Diploma -
Bremen High School
Midlothian, IL06-2018
Skills
- Windows user proficiency
- Microsoft Office 365: Word, Excel, Outlook, PowerPoint
- Adobe Acrobat Pro
- Adobe Photoshop, Illustrator, Procreate
- Customer Support Troubleshooting Documentation Issue Escalation
- Communication Time Management Process Adherence Team Collaboration
- Team player
- Work Planning and Prioritization
Timeline
Forklift Operator
FEDEX FREIGHT
11.2021 - Current
Bakery Clerk
JEWEL-OSCO
01.2020 - 11.2021
Crew Trainer / Shift Supervisor
OBERWEIS ICE CREAM & DAIRY STORE
06.2018 - 03.2019
Crew Member
OBERWEIS ICE CREAM & DAIRY STORE
10.2017 - 06.2018
High School Diploma -
Bremen High School