Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Corey Mitchell

Chicago

Summary

Dynamic Patient Service Representative with a proven track record at UChicago Medicine, excelling in patient registration and insurance verification. Known for exceptional customer service and problem-solving skills, I effectively coordinated patient needs and ensured seamless appointment scheduling, enhancing patient satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

UChicago Medicine
Chicago
07.2024 - Current
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Greeted patients upon arrival and directed them to the appropriate area.

Patient Access Representative

Endeavor Health
Chicago
09.2023 - 07.2024
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.

Service Appointment Coordinator

Leader Auto Group
Chicago
01.2016 - 09.2023
  • Encouraged and improved cross-department internal communication.
  • Collaborate with vendors and suppliers regarding product availability for upcoming appointments.
  • Greeted guests and vendors to assist in navigating space.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Coordinate with customers to ensure that their appointment needs are met in a timely manner.

Education

Associate of Science - Information Technology

City Colleges of Chicago
Chicago, IL
05-2015

Skills

  • Patient registration
  • Insurance verification
  • Payment processing
  • Appointment scheduling
  • Medical terminology
  • Customer service
  • Interpersonal skills
  • Problem solving
  • Intake assessment

Accomplishments

  • Dean's List, Spring 2015
  • Honor Roll, Spring 2014
  • Graduated with Honors

Languages

English
Professional
Spanish
Limited

Timeline

Patient Service Representative

UChicago Medicine
07.2024 - Current

Patient Access Representative

Endeavor Health
09.2023 - 07.2024

Service Appointment Coordinator

Leader Auto Group
01.2016 - 09.2023

Associate of Science - Information Technology

City Colleges of Chicago

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Corey Mitchell