Cordero Walls
Chicago
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. To obtain a position that will utilize my skills to help both myself and the company to achieve its goals.
Overview
10
10
years of professional experience
Work History
Food Service Manager
Golden Diner
Chicago
03.2024 - 03.2025
- Managed daily food service operations and staff scheduling.
- Oversaw inventory control and ensured proper stock levels.
Customer Service Representative
Modivcare
Chicago
09.2021 - 06.2023
- Answer inbound calls to schedule non-emergency medical transportation.
- Provide accurate information on ride status and policies.
- Handle complaints or issues with professionalism and empathy.
Food Runner
Harry Caray's
Chicago
03.2022 - 12.2022
- Delivered food orders promptly to ensure guest satisfaction.
- Communicated with kitchen staff to coordinate timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
iOS Technical Support Advisor
Apple - KellyConnect
Las Vegas
03.2019 - 03.2020
- Provided exceptional customer support for Apple products via phone and chat.
- Troubleshot hardware and software issues efficiently for diverse customer needs.
- Educated customers on product features and best practices to enhance user experience.
Member Service Representative
USAA - P&C Auto Insurance
Las Vegas
06.2017 - 03.2019
- Assisted customers with inquiries and resolved service-related issues.
- Managed account updates and maintained accurate customer information.
- Processed transactions efficiently in a fast-paced environment.
- Collaborated with team members to enhance customer service delivery.
PlayStation Social Media Agent
Sykes Enterprises
Las Vegas
06.2015 - 03.2017
- Handle the @AskPlayStaton Twitter account with over 1.5M followers.
- Coordinate with the PlayStation Social Media team in El Salvador.
- Maintain a daily/weekly quota of tweets sent to consumers.
- Provide troubleshooting options for consumers experiencing issues.
- Assist Customers with their PlayStation Network accounts.
- Provide information about services offered by PlayStation.
- Process payments/handle account details.
- Provide troubleshooting for PlayStation related issues.
- Handle multiple consumer cases simultaneously.
Education
Game Art & Graphic Design -
Columbia College Chicago
Skills
- Food preparation
- Inventory management
- Customer service
- Health and safety
- Order accuracy
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Technical troubleshooting
- Data documentation
- Food services management
Primary Assets
- Hard Working
- Dedicated
- Detail Oriented
- Quick Learner
- Optimistic
- Energetic
- Independent Worker
- Ability to work in Fast-Paced Environment
- Self-Motivated
Timeline
Food Service Manager
Golden Diner
03.2024 - 03.2025
Food Runner
Harry Caray's
03.2022 - 12.2022
Customer Service Representative
Modivcare
09.2021 - 06.2023
iOS Technical Support Advisor
Apple - KellyConnect
03.2019 - 03.2020
Member Service Representative
USAA - P&C Auto Insurance
06.2017 - 03.2019
PlayStation Social Media Agent
Sykes Enterprises
06.2015 - 03.2017
Game Art & Graphic Design -
Columbia College Chicago