Cordaro Willis
Rockford
Summary
Sales professional with strong experience in outbound and inbound calling, customer service, negotiation, and meeting quotas. Background includes territory management, handling high call volumes, resolving customer issues, and training new reps. Known for reliability, strong communication skills, and consistently hitting goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Representative
Build.com
Remote
08.2021 - 03.2022
- Handled home remodeling sales and guided customers through their purchases.
- Averaged 35+ outbound calls per day and met required KPIs.
- Negotiated pricing and closed sales contracts.
- Provided pre- and post-sales support and resolved transaction issues.
- Used CFM Salesforce for all customer notes, follow-ups, and activity tracking.
Sales Representative
Your Program Partner
Machesney Park
02.2019 - 03.2021
- Contacted business owners for advertising in school sports programs.
- Met and frequently exceeded bi-weekly sales quotas.
- Logged calls and managed follow-ups in Salesforce CRM.
- Trained and coached new sales reps.
- Territory manager and handled customer questions and escalations.
- Designed customer ad artwork and maintained strong client relationships.
- Regularly hit monthly sales goals ($3,200+).
Supervisor
ServiCom, LLC
Machesney Park
01.2018 - 12.2018
- Supervised 20+ agents on the SiriusXM program.
- Interviewed, hired, trained, and coached new agents.
- Led daily production meetings and reviewed KPIs.
- Promoted to supervisor after six weeks and later became lead supervisor for 87 reps and 3 supervisors.
- Managed timecards, performance tracking, and incentive programs.
National Account Manager / Supervisor
Telecom Brokerage Inc.
Chicago
01.2014 - 12.2016
- Prospected and closed deals for phone, cable, and internet services.
- Prepared quotes, invoices, and billing documents.
- Resolved customer account issues and managed ongoing relationships.
- Achieved the 2nd-highest single sale in company history (82 phone lines).
- Promoted to Senior Account Manager within the first year.
- Trained top-performing agents and supported team development.
Sales Representative
Shop America Inc
Hanover Park
01.2012 - 12.2013
- Made outbound sales calls for magazine subscriptions.
- Met and exceeded all sales goals and daily call targets.
- Managed escalations and handled customer questions.
- Promoted with a raise after three weeks.
- Maintained sales logs and reviewed performance monthly.
Call Center General Manager
Telenet Associates Inc.
Roselle, IL
05.2004 - 09.2011
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Culinary - Culinary Arts
College of DuPage
Glen Elyn, IL2008
High School Diploma - Gen Ed
Lake Park High School
Roselle, IL2006
Skills
- Outbound calling
- Warm/cold calling
- CRM (Salesforce)
- Negotiation
- Customer service
- Territory sales
- Account management
- Escalation handling
- Quota achievement
- Training & coaching
- Follow-up skills
- B2B/B2C sales
Certification
- Servsafe
Timeline
Sales Representative
Build.com
08.2021 - 03.2022
Sales Representative
Your Program Partner
02.2019 - 03.2021
Supervisor
ServiCom, LLC
01.2018 - 12.2018
National Account Manager / Supervisor
Telecom Brokerage Inc.
01.2014 - 12.2016
Sales Representative
Shop America Inc
01.2012 - 12.2013
Call Center General Manager
Telenet Associates Inc.
05.2004 - 09.2011
Culinary - Culinary Arts
College of DuPage
High School Diploma - Gen Ed
Lake Park High School
Recent Employment
- Line Cook, Aero Ale House, Loves Park, IL, 09/24, 06/25
- Line Cook, Portillo’s, Rockford, IL,
- 10/23, 06/24
- Line Cook, Shooter’s Bar & Grill, Rockford, IL, 12/18,
- 09/23