Coralee Spencer
Urbana
Summary
Motivated with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Experienced healthcare professional committed to delivering compassionate care and supporting client needs. Adept at maintaining high standards, ensuring client comfort, and executing tasks efficiently.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Cleaning Manager/Business Owner
Cora's Cleaning Services
07.2014 - Current
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Properly labeled, diluted, and stored cleaning chemicals.
- Cleaned all surfaces thoroughly and carefully.
- Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Accomplished multiple tasks within established timeframes.
Certified Nursing Assistant
Addus Home Health Care
10.2008 - 04.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted clients with daily living activities for enhanced comfort and wellbeing.
- Checked client vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Enhanced client comfort by providing compassionate, one-on-one care during daily activities.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Supported client with personal care tasks to preserve dignity and promote independence.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported clients between rooms and appointments.
- Followed safe lifting techniques.
- Assisted nurses in administering medication.
- Provided a comforting and soothing environment.
Education
No Degree - Certified Nursing Assistant
Dectur Area Technical Acadamy
Decatur, IL01-2010
High School Diploma -
MacArthur High School
Decatur, IL01-2008
Skills
- Workload prioritization
- Health and safety
- Chemical handling
- Task delegation
- Cleaning practices
- Health and safety compliance
- Invoice processing
- Gentle patient care
- Proper telephone etiquette
- Self motivated
- Attention to detail
- Documentation and reporting
Timeline
Cleaning Manager/Business Owner
Cora's Cleaning Services
07.2014 - Current
Certified Nursing Assistant
Addus Home Health Care
10.2008 - 04.2017
No Degree - Certified Nursing Assistant
Dectur Area Technical Acadamy
High School Diploma -
MacArthur High School
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