Cora Riley
New Lenox
Summary
Phone Operator with expertise in meeting needs of customers with professionalism and courtesy. Upbeat when answering numerous calls quickly, offering important company information and transferring customers. Highly adaptable when tackling various needs of customers via phone and face-to-face.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Phone Operator
Aurelio’s Pizza
Frankfort
08.2023 - 02.2026
- Answered incoming calls promptly and courteously for customer inquiries.
- Processed pizza orders accurately using the point-of-sale system.
- Scheduled deliveries and coordinated with drivers for timely service.
- Maintained organized records of customer orders and special requests.
- Provided menu information and recommendations to enhance customer experience.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Maintained a professional demeanor while handling customer calls.
- Provided accurate information regarding company services, procedures, and policies.
- Managed customer feedback and resolved issues effectively and efficiently.
- Answered incoming calls and directed them to the appropriate department or individual.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer complaints professionally and effectively.
- Provided customer service support for customers with questions or technical issues.
- Performed data entry of customer contact information into computer database systems.
- Updated customer accounts with new information from callers.
Education
Bachelor of Science - Information And Computer Systems
Governors State University
Park Forest, IL 04.2026 - 04.2026
Associate of Arts - Information Technology
Joliet Junior College
Joliet, IL 08.2023 - 05.2026
Skills
- Customer service
- Data entry
- Technical support
- Project management
- Time management
- Critical thinking
- Call transferring
- Appointment confirmation
- Call handling
- Call follow-up
- Administrative tasks
- Information assistance
- Office administration
- Strong interpersonal skills
- Client service
- Clear communication
Affiliations
- Competitive Dancer
References
References available upon request.
Timeline
Bachelor of Science - Information And Computer Systems
Governors State University
04.2026 - 04.2026
Phone Operator
Aurelio’s Pizza
08.2023 - 02.2026
Associate of Arts - Information Technology
Joliet Junior College
08.2023 - 05.2026