Amadeus
Conty Goldbarg
Summary
Proven Travel Expert with a track record of enhancing customer satisfaction through personalized travel recommendations and efficient itinerary planning.I streamlined booking processes and coordinated logistics for group tours, leveraging multilingual communication skills and in-depth industry knowledge. Skilled in utilizing advanced reservation systems and addressing client needs with empathy and professionalism.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Travel Expert
Hadassim
Tel Aviv
01.2020 - 02.2024
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Streamlined booking processes for faster service and improved client experience.
- Organized group tours, managing logistics to ensure smooth operations and positive experiences for participants.
- Expanded company''s expertise by continuously updating personal knowledge of airline policies and procedures alongside hotel offerings.
- Utilized various booking platforms to efficiently arrange flights, accommodations, transportation, and activities for clients.
- Coordinated with other industry professionals like tour guides or transportation providers to ensure seamless travel experiences for clients.
- Monitored world events closely to advise clients on potential travel risks and provide alternative options when necessary.
- Resolved customer issues promptly, maintaining a high level of professionalism and empathy.
Travel Consultant
El Al Airlines
Tel Aviv
03.2014 - 12.2019
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Utilized advanced reservation software systems to efficiently manage bookings while minimizing errors and discrepancies.
- Supported sales efforts by preparing detailed proposals tailored to prospective clients'' unique requirements.
- Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
- Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
- Educated clients on relevant visa requirements and assisted with application processes when necessary.
Customer Service Representative
CAL
Giv‘atayim
03.2009 - 06.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Skills
Destination knowledge
Itinerary Planning
Travel Coordination
Multilingual Communication
Group Travel
Cross-cultural understanding
Airline Reservations
Hotel booking
Business Travel
Geography Awareness
In-depth industry knowledge
Software
Sabre
Combitas
Gilboa
Word
Exel
Power point
Timeline
Travel Expert
Hadassim
01.2020 - 02.2024
Travel Consultant
El Al Airlines
03.2014 - 12.2019
Customer Service Representative
CAL
03.2009 - 06.2013