Summary
Overview
Work History
Skills
Software
Timeline
Generic

Conty Goldbarg

Summary

Proven Travel Expert with a track record of enhancing customer satisfaction through personalized travel recommendations and efficient itinerary planning.I streamlined booking processes and coordinated logistics for group tours, leveraging multilingual communication skills and in-depth industry knowledge. Skilled in utilizing advanced reservation systems and addressing client needs with empathy and professionalism.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Travel Expert

Hadassim
01.2020 - 02.2024
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
  • Streamlined booking processes for faster service and improved client experience.
  • Organized group tours, managing logistics to ensure smooth operations and positive experiences for participants.
  • Expanded company''s expertise by continuously updating personal knowledge of airline policies and procedures alongside hotel offerings.
  • Utilized various booking platforms to efficiently arrange flights, accommodations, transportation, and activities for clients.
  • Coordinated with other industry professionals like tour guides or transportation providers to ensure seamless travel experiences for clients.
  • Monitored world events closely to advise clients on potential travel risks and provide alternative options when necessary.
  • Resolved customer issues promptly, maintaining a high level of professionalism and empathy.

Travel Consultant

El Al Airlines
03.2014 - 12.2019
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Utilized advanced reservation software systems to efficiently manage bookings while minimizing errors and discrepancies.
  • Supported sales efforts by preparing detailed proposals tailored to prospective clients'' unique requirements.
  • Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
  • Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
  • Educated clients on relevant visa requirements and assisted with application processes when necessary.

Customer Service Representative

CAL
03.2009 - 06.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Skills

Software

Amadeus

Sabre

Combitas

Gilboa

Word

Exel

Power point

Timeline

Travel Expert

Hadassim
01.2020 - 02.2024

Travel Consultant

El Al Airlines
03.2014 - 12.2019

Customer Service Representative

CAL
03.2009 - 06.2013

Similar Profiles

CREATE PROFILE
Conty Goldbarg