Consuelo Francia
Chicago
Summary
Focused and efficient member of the management team, able to execute and deliver on any task, project and assignment, within the required deadline, in a fast paced environment. Commended for having a perfect attendance record and delivering exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ASSISTANT FOOD AND BEVERAGE MANAGER
The Ritz-Carlton Hotel Company
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
MANAGER
The Signature Room at 95th
07.2022 - 09.2023
- Creating and managing staff schedules
- Enforcing staff compliance with company policy and regulations
- Working closely with the employee Union
- Executing restaurant opening and closing procedures
- Resolving all customer related issues
- Conducting reservation workload assesment and distributing staff coverage accordingly
- Restaurant inventory assessment and management
- Implementing special event menus into the restaurant systems
- Assisting the General Manager in all restaurant operations.
SERVER
Benihana
10.2020 - 06.2022
- Helped customers place orders by explaining the different multi-course packages
- Assisted the hibachi chefs at the tables with food service and table arrangements
- Coordinated special food requests and allergies to the chefs and kitchen staff
- Created and completed in person, over the phone, and online to go orders
- Made recommendations on wine and drink pairings depending on the type of meat selected for the hibachi experience
- Served and recommended sushi selections in the lounge area
- Handled multiple different parties seated at the big hibachi tables at the same time
- Adhered to complete covid safety ordinance issued by the city and state.
SERVER
Mirror Lake Hotel
06.2017 - 01.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Kept register accurate through correct billing, payment processing and cash management practices
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Created orders, documented special requests and followed up with kitchen personnel to foster topquality service and minimize complaints
- Prepared beverages and filled food orders for customers
- Helped customers place orders, explained menu items and suggestedappropriate options for food allergy concerns
- Applied comprehensive knowledge of wine, cider and beer as well asappropriate entree pairings
- Greeted and maintained relationships with regular customers
- Arranged tables for customers, following established preparation proceduresto provide guests with excellent experiences and foster repeat business.
BARTENDER
Lake Placid Lodge
11.2018 - 11.2019
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Set up glassware, liquor and other necessary supplies for special events.
SERVER
Northwood Hotel
06.2017 - 09.2018
- Greeted and maintained relationships with regular customers
- Arranged tables for customers, following established preparation proceduresto provide guests with excellent experiences and foster repeat business
- Helped customers place orders, explained menu items and suggestedappropriate options for food allergy concerns
- Prepared beverages and filled food orders for customers
- Created orders, documented special requests and followed up with kitchen personnel to foster topquality service and minimize complaints
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
English -
Ricardo Palma University
Skills
- Leadership by example
- Public Relations
- Complaint resolution
- Team Building
- Multitasking
- Creative problem solving
- Attention to detail
Certification
- ServSafe Food Handler
- ServSafe Alcohol
Timeline
ASSISTANT FOOD AND BEVERAGE MANAGER
The Ritz-Carlton Hotel Company
11.2023 - Current
MANAGER
The Signature Room at 95th
07.2022 - 09.2023
SERVER
Benihana
10.2020 - 06.2022
BARTENDER
Lake Placid Lodge
11.2018 - 11.2019
SERVER
Mirror Lake Hotel
06.2017 - 01.2020
SERVER
Northwood Hotel
06.2017 - 09.2018
English -
Ricardo Palma University
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