Connie Prieto
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Claims Adjuster
Assurant
08.2017 - 09.2025
- Evaluated insurance claims for accuracy and compliance with policy guidelines
- Communicated with customers to collect documentation and clarify claim information
- Investigated claims and documented findings to support fair, prompt settlements
- Maintained detailed and accurate claim records in internal systems
Customer Care Representative
Servicom
Rockford, IL
03.2015 - 08.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accuracy and timely updates to information.
- Implemented process improvements to enhance response time for customer queries.
- Trained new staff on customer service protocols and company policies effectively.
- Led initiatives to enhance team collaboration, resulting in improved overall performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Banking Rep/ QC Loan Specialist
Anyhoursolutions
Rockford, IL
01.2009 - 03.2015
- Enhanced customer experience through effective communication and problem resolution.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Educated clients on banking products, fostering informed financial decisions and increased satisfaction.
- Collaborated with team members to streamline workflows, improving operational efficiency across branches.
- Managed risk effectively by conducting thorough credit assessments before approving loans or lines of credit.
- Assisted customers with account management, resulting in greater financial control and organization.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Health Education
Rock Valley College
Rockford, IL03.2000
Skills
- Insurance Claims Evaluation
- Policy Compliance & Investigation
- Documentation & Case Management
- Customer Relationship Management
Core Skills
- Team Leadership & Staff Training
- Time Management & Organization
- Critical Thinking & Problem Solving
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Claims Adjuster
Assurant
08.2017 - 09.2025
Customer Care Representative
Servicom
03.2015 - 08.2017
Banking Rep/ QC Loan Specialist
Anyhoursolutions
01.2009 - 03.2015
Health Education
Rock Valley College