Answered incoming phone calls to assist customers, ranging from fixing a mistaken order to taking orders.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Soccer Coach
Olympic Soccer Academy
Plainfield
06.2021 - 07.2023
I taught kids ranging from 5 to 10 years old the game of soccer.
Ensured an interactive environment with 10 kids on the roster.
Developed practice plans to improve player skills and teamwork.
Evaluated player performance and provided constructive feedback for improvement.
Janitor
Home Depot
Shorewood
01.2020 - 04.2021
Maintained cleanliness of store areas, including aisles and restrooms.
Collected and disposed of trash throughout the store premises.
Restocked janitorial supplies to support daily operations.
Conducted routine inspections to identify maintenance needs in the facility.
Education
Bachelor of Science - Human Health Science
University of Dubuque
Dubuque, IA
04-2024
Skills
Customer service
Order processing
Team collaboration
Conflict resolution
Sales techniques
Customer relationship management
Communication skills
Time management
Problem solving
Attention to detail
Data entry
Computer skills
Organizational skills
Customer relations
Affiliations
I have played sports all of my life so I know how to manage time and work under pressure.
Accomplishments
Played soccer for 16 years of my life, played on one of the top 30 teams in the midwest.
Played football throughout college, started all 4 years.
Within my senior year, I broke a couple records within the school history, became All-Conference, All-region 3rd team, and a runner up for All-American in D3 sports.