Conner Bell
Mahomet
Summary
I have gained a lot of experience in my previous jobs and learned to be direct but approachable. I work well with a team and have become a good problem solver and have learned to think quickly on my feet. I am very passionate about whatever I'm involved in and give my best no matter what challenges I'm faced with.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Crunch Fitness
Champaign, IL
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Maintained and managed customer files and databases.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer calls and emails to answer questions about products and services.
Pool Manager
Sholem Aquatic Center
Champaign, IL
05.2022 - 08.2022
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
Bagger
Schnucks
Mahomet, IL
08.2020 - 03.2021
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Education
No Degree - General Studies
Parkland College
Champaign, ILHigh School Diploma -
Mahomet Seymour High School
Mahomet, IL05.2022
Skills
- Member Relations
- Information Updates
- Appointment Scheduling and Confirmation
- Service Recommendations
- Operational Efficiency
- Parts Replacement
- Team Collaboration
- Attention to Detail
Timeline
Member Service Representative
Crunch Fitness
10.2023 - Current
Pool Manager
Sholem Aquatic Center
05.2022 - 08.2022
Bagger
Schnucks
08.2020 - 03.2021
No Degree - General Studies
Parkland College
High School Diploma -
Mahomet Seymour High School