Concepcion Trujillo
Joliet
Summary
Dynamic professional at Bank of America, excelling in customer service. Proven ability to analyze financial information and deliver tailored solutions, enhancing customer satisfaction. Skilled in cash flow management and innovative problem-solving, fostering strong client relationships and driving sales growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
04.2024 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Analyzed customers' financial information to deliver personalized account guidance.
- Adapted products and services to suit customers' changing financial circumstances.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Explained account terms and conditions to customers.
- Monitored accuracy of customer information in system.
- Verified customer identity and reviewed documentation for accuracy.
- Presented new and additional products and services to existing customers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Tracked and processed customer account requests and applications.
Machine Operator Supervisor
Costco Distribution Center
05.2022 - 04.2024
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw loading and unloading of packages in warehouse.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Cashier Team Lead
Trans Chicago Truck Group
03.2021 - 03.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
Education
High School Diploma -
Madonna High School
Chicago, ILIndustrial Engineering
Tecnologico Superior De Lerdo
Durango, Mexico Skills
- Account audits
- Policy formulation and execution
- Relationship management
- Timely account terminations
- Customer-focused service
- Innovative problem-solving
- Customer service support
- Cash flow management
- Banking operations knowledge
- Persuasive communication style
- Cash management
- Sales proficiency
Languages
Spanish
Full Professional
Timeline
Relationship Banker
Bank of America
04.2024 - Current
Machine Operator Supervisor
Costco Distribution Center
05.2022 - 04.2024
Cashier Team Lead
Trans Chicago Truck Group
03.2021 - 03.2022
High School Diploma -
Madonna High School
Industrial Engineering
Tecnologico Superior De Lerdo
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