Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Comfort Neal Bailey

Chicago

Summary

Management professional with extensive experience at Signet Jewelers, generating over one million dollars in annual sales. Expertise in sales strategy and team leadership, driving enhanced customer service through targeted training programs. Demonstrated success in relationship management, achieving high customer satisfaction and repeat business..

Overview

23
23
years of professional experience
1
1
Certification

Work History

Management

Signet Jewelers
Chicago
10.2008 - Current
  • Established and directed high-performing team, generating over one million dollars in annual sales.
  • Maintained position as second-ranked salesperson in Chicago district yearly.
  • Directed daily retail operations and customer service initiatives to improve service quality.
  • Trained staff on product knowledge and effective sales techniques.
  • Prepared presentations for senior management to propose operational enhancements.
  • Responded to customer inquiries, complaints, and returns to drive satisfaction. to boost performance.
  • Boosted store sales through targeted cross-selling strategies.
  • Cultivated robust relationships with vendors and suppliers to enhance collaboration.

Manager

White Hall jewelers
chicago
05.2005 - 10.2008
  • Supervised daily operations and staff performance in high-end jewelry store.
  • Trained and mentored new employees on customer service and sales techniques.
  • Resolved customer complaints swiftly to maintain positive shopping experience.
  • Managed inventory control using point-of-sale systems to ensure product availability.
  • Implemented staff scheduling for adequate coverage during peak hours.
  • Processed payments accurately and securely using POS systems.
  • Reviewed employee performance, offering ongoing feedback and coaching for improvement.
  • Generated repeat business by delivering knowledgeable service and addressing customer concerns.

Sales Associate

Bloomingdales Michigan Avenue
Chicago
06.2002 - 08.2005
  • Facilitated customer product selection through tailored recommendations and technology resources.
  • Maintained merchandise displays to create an appealing shopping environment.
  • Handled customer transactions efficiently using point-of-sale systems.
  • Ensured store cleanliness, including floors, windows, and displays.
  • Demonstrated product features and benefits to address customer needs.
  • Processed returns, exchanges, and refunds per company policies.
  • Attended weekly team meetings to review performance objectives and strategies.
  • Received and organized product shipments on retail shelves promptly.

Education

Master of Science - Addiction Studies

Governors State University
Park Forest, IL
05-2015

Bachelor of Arts - Interdisciplinary Studies

Governors State University
Park Forest, IL
06-2011

Associate of Arts - Liberal Arts And Sciences

Moraine Valley Community College
Palos Hills, IL
05-2008

Skills

  • Sales strategy and execution
  • Team leadership
  • Customer service excellence
  • Relationship management
  • Staff training
  • Problem solving
  • Time management
  • Performance improvement and competitive analysis
  • Sales presentations and event planning
  • Market research and e-commerce strategies
  • Social media engagement and follow-up
  • Call scheduling and multitasking

Accomplishments

Presidents Club Rider , Million Dollar Rider, Mom, Special event awards,

Affiliations

  • Team building
  • Executing sales
  • Frorensic team
  • debate team, catering , decorating, event planning, Quick learner, dedicated

Certification

  • Associates
  • Bachelors
  • Masters

Timeline

Management

Signet Jewelers
10.2008 - Current

Manager

White Hall jewelers
05.2005 - 10.2008

Sales Associate

Bloomingdales Michigan Avenue
06.2002 - 08.2005

Master of Science - Addiction Studies

Governors State University

Bachelor of Arts - Interdisciplinary Studies

Governors State University

Associate of Arts - Liberal Arts And Sciences

Moraine Valley Community College

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Comfort Neal Bailey