Comfort Amarteifio
Chicago
Summary
Customer-focused professional with 4+ years of experience in customer service, call center operations, administrative support, and team leadership. Skilled in managing high-volume communications, resolving customer issues, maintaining accurate records, and delivering strong service in fast-paced environments. Known for professionalism, adaptability, problem-solving, and building positive relationships with customers and stakeholders.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Hispanic Housing Development Cooperation
12.2025 - Current
- Provide comprehensive administrative support to the Property Manager by coordinating tenant communications, processing lease documentation, preparing correspondence, and maintaining organized records of resident files, contracts, and compliance-related documentation to ensure efficient property operations.
- Manage daily operational workflows, including tracking maintenance requests, generating and monitoring work orders, scheduling vendor services, and following up to confirm timely issue resolution in alignment with property management standards and service expectations.
- Support financial and reporting functions by recording rent payments, updating tenant ledgers, assisting with budget tracking, preparing occupancy and performance reports, and ensuring adherence to housing regulations and internal policies.
Hospitality Supervisor
Hornblower
05.2025 - 12.2025
- Directed daily operations for boat tours and event services, ensuring exceptional customer experiences for more than 200 guests per shift.
- Led and coached a team of 12 employees on customer service standards, conflict resolution, and guest engagement.
- Resolved customer concerns in real time, contributing to a 15% increase in guest satisfaction ratings.
- Implemented a feedback process that reduced complaint response times from 30 minutes to 5 minutes.
Administrative Assistant
University of Illinois Foundation
05.2024 - 05.2025
- Managed daily call-center logistics, including scheduling agents' shifts, tracking attendance, and maintaining up-to-date call-routing databases to ensure optimal coverage and minimal wait times.
- Produced and distributed performance reports processed inbound/outbound correspondence, and coordinated internal communications between management, vendors, and support teams to streamline operations and uphold service level agreements.
- Coordinated meetings, training activities, and employee-related documentation to support departmental operations.
Call Center Representative
University of Illinois Foundation
08.2022 - 05.2024
- Conducted high-volume outbound calls to alumni, donors, and supporters on behalf of the University of Illinois Foundation.
- Built rapport with constituents, communicated fundraising initiatives, and addressed questions professionally and effectively.
- Maintained detailed records of donor interactions and updated databases with accurate information while simultaneously meeting performance expectations related to call volume, donor engagement, and fundraising goals.
- Utilized active listening and problem-solving skills to navigate challenging conversations and provide positive customer experiences and demonstrated professionalism as well as strong communication skills while representing the University to diverse audiences.
Education
Bachelor of Arts - Communications and Public Relations
University of Illinois At Urbana-Champaign
05.2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Strong problem solver
- Professional communication
Timeline
Administrative Assistant
Hispanic Housing Development Cooperation
12.2025 - Current
Hospitality Supervisor
Hornblower
05.2025 - 12.2025
Administrative Assistant
University of Illinois Foundation
05.2024 - 05.2025
Call Center Representative
University of Illinois Foundation
08.2022 - 05.2024
Bachelor of Arts - Communications and Public Relations
University of Illinois At Urbana-Champaign