Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colton Buchanan

DeKalb

Summary

Dynamic professional with extensive experience at A-TEC Ambulance, excelling in dispatch operations and vehicle coordination. Proven ability to enhance customer service and optimize routing through effective communication and problem resolution. Skilled in multitasking and record keeping, ensuring timely and efficient service delivery in high-pressure environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Dispatcher

A-TEC Ambulance
Elgin
06.2025 - Current
  • Coordinated dispatch operations ensuring timely delivery of services.
  • Managed communication between drivers and clients for efficient routing.
  • Utilized dispatch software to track vehicle locations and updates.
  • Scheduled appointments, optimizing routes for maximum efficiency.
  • Assisted in training new dispatch staff on procedures and systems.
  • Monitored traffic conditions to adjust routes as needed for delays.
  • Maintained accurate records of dispatch activities and communications.

Paratransit Driver

A-TEC Ambulance
Elgin
04.2025 - 06.2025
  • Operated paratransit vehicles safely for passenger transportation.
  • Assisted passengers with boarding and disembarking from vehicles.
  • Maintained accurate records of passenger trips and vehicle usage.
  • Followed scheduled routes to ensure timely arrivals at destinations.
  • Communicated effectively with dispatch about delays or issues.

Shift Lead

Barb City Bagels
Dekalb
04.2023 - 04.2025
  • Supervised daily operations during high-volume shifts at a busy bagel shop.
  • Trained new team members in customer service and food preparation techniques.
  • Assisted customers with menu selections and handled special requests efficiently.
  • Maintained cleanliness and organization of the workspace throughout shifts.
  • Assisted in the training of new employees.

Education

NREMT - Emergency Medicine

A-TEC Ambulance
Elgin, IL
08-2025

High School Diploma -

DeKalb High School
DeKalb, IL
05-2025

Skills

  • Customer service
  • Team collaboration
  • Communication skills
  • Emergency response
  • Problem resolution
  • Decision-making
  • Call handling
  • Radio communication
  • Record keeping
  • Vehicle coordination
  • Dispatching field personnel
  • Multitasking and organization

Certification

  • NREMT
  • Illinois EMT Medical License
  • CPR (BLS)
  • Food Handlers
  • CEVO

Timeline

Dispatcher

A-TEC Ambulance
06.2025 - Current

Paratransit Driver

A-TEC Ambulance
04.2025 - 06.2025

Shift Lead

Barb City Bagels
04.2023 - 04.2025

NREMT - Emergency Medicine

A-TEC Ambulance

High School Diploma -

DeKalb High School
Colton Buchanan