Collin Phelps
New Lenox,IL
Summary
Nilfisk Sales Associate responsible for managing and growing end-user and dealer relationships across Illinois and Indiana. Experienced in territory management, territory collaboration, and consultative selling through regular customer engagement and equipment demonstrations. Strong collaborator with regional leadership, providing reporting on product performance, competitive intelligence, and dealer activity. Highly proficient in Salesforce CRM, trade show participation, and maintaining accurate customer and dealer data.
Overview
9
9
years of professional experience
Work History
Regional Sales Associate
Nilfisk
06.2023 - Current
- Cultivated relationships with key clients to enhance customer satisfaction and loyalty.
- Participate in trade shows, open houses, training seminars, and ongoing training programs (NilfiskU)
- Document all customer interactions, activities, and demonstrations in Salesforce.com
- Collaborate in weekly sales meetings to review Salesforce data, customer portfolios, and pipeline performance
- Perform equipment demonstrations for qualified prospects to support sales opportunities
Lead Generation
Walsworth Publishing
09.2022 - 12.2022
- Was the #1 performing lead generation rep setting the most qualified meetings.
- Was responsible for lead generation for designated territory.
- Responsible for prospect research and identification.
- Successfully used phone and email combination to set qualified appointments.
- Developed drip campaigns and phone outreach to keep prospects engaged.
Entrepreneurial Quest Student Accelerator
09.2022 - 12.2022
- Worked the MU non-profit organization that funds student-led businesses.
- Helped students perform market research, create business plans and marketing strategies.
- MU non-profit organization that funds student-led businesses.
Online Sales Rep
Linerworld.com
05.2022 - 08.2022
- Was promoted from field position to office to support the company's online store because of my customer communication skills and deep product knowledge.
- Helped customers select the right products, educated them on differences and options, and provided installation guidance.
- Responsible for cross-selling additional products to increase average order value.
- Assisted with customers with product troubleshooting and issue resolution.
- (AAA Liners)
Resolute Man Leadership Track
05.2022 - 08.2022
- Resolute Man is the recognition of distinguished Theta Chi Fraternity members.
- Only 2% of all members are recognized with this distinction.
- Was one of ten active national members, out of 10,000, to be chosen to participate in a leadership and entrepreneurship retreat in New Orleans.
Installation Service Manager
AAA Liner Replacement
05.2020 - 08.2020
- After multiple years on field teams and leading my own crew, I was promoted to service installation manager for all field crews.
- Responsible for job scheduling, team assignments, customer communication, and payment collections.
- Responsible for on-site issue resolution and upselling additional service options.
Installation Team Lead
AAA Liner Replacement
05.2017 - 08.2019
- Promoted to team leader for on-site pool construction and service jobs.
- Responsible for 3 person team and completing each job on time and maintaining service schedule.
- Handled customer communication during service calls.
Installation Team Member
AAA Liner Replacement
05.2017 - 08.2019
- Hired as seasonal help in high school to be a team member and perform pool service and installations.
Education
Bachelor of Business Administration - Marketing
University of Missouri-Columbia
Columbia, MO05.2023
Skills
- Lead Generation
- Prospecting
- Sales
- Customer Service
- Territory management
- Teamwork and collaboration
Websites
Timeline
Regional Sales Associate
Nilfisk
06.2023 - Current
Lead Generation
Walsworth Publishing
09.2022 - 12.2022
Entrepreneurial Quest Student Accelerator
09.2022 - 12.2022
Online Sales Rep
Linerworld.com
05.2022 - 08.2022
Resolute Man Leadership Track
05.2022 - 08.2022
Installation Service Manager
AAA Liner Replacement
05.2020 - 08.2020
Installation Team Lead
AAA Liner Replacement
05.2017 - 08.2019
Installation Team Member
AAA Liner Replacement
05.2017 - 08.2019
Bachelor of Business Administration - Marketing
University of Missouri-Columbia