Colleen Cunnie
Peoria
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maui Jim
Peoria
03.2023 - 04.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers through personable communication.
- Answered customer inquiries via phone, email, and chat.
Kennel Attendant
Mt. Hawley Animal Clinic
Peoria
05.2022 - 08.2022
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Research Assistant
University of Illinois
Champaign
01.2022 - 04.2022
- Conducted research pertaining to digestion in bull calves.
- Collected, prepared, and tested a wide range of biological samples.
- Collaborated with others in a team-based environment to provide proper animal care and research data.
Research Assistant
University of Illinois
Champaign
10.2020 - 03.2021
- Conducted probiotic research for dairy cattle, with the main goal of enhancing animal wellness and gathering data to improve milk quality and production.
- Worked both independently and collaboratively in a fast-paced farm environment.
Education
High School Diploma -
Richwoods High School
Peoria, IL05-2020
Some College (No Degree) - Neuroscience And Behavioral Psychology
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Customer service
- Communication skills
- Data collection
- Teamwork and collaboration
Affiliations
- Sewing
- Fiber art
- Furniture and antiques restoration
Timeline
Customer Service Representative
Maui Jim
03.2023 - 04.2025
Kennel Attendant
Mt. Hawley Animal Clinic
05.2022 - 08.2022
Research Assistant
University of Illinois
01.2022 - 04.2022
Research Assistant
University of Illinois
10.2020 - 03.2021
High School Diploma -
Richwoods High School
Some College (No Degree) - Neuroscience And Behavioral Psychology
University of Illinois At Urbana-Champaign
Similar Profiles
Amanda McLarenAmanda McLaren
Team Lead at Maui JimTeam Lead at Maui Jim
Emily HeuermannEmily Heuermann
Parts Technician at Maui Jim SunglassesParts Technician at Maui Jim Sunglasses
Nicholas MoodyNicholas Moody
Warehouse Technician at Maui Jim SunglassesWarehouse Technician at Maui Jim Sunglasses
Julian WrenJulian Wren
Warehouse Worker at AmazonWarehouse Worker at Amazon
Tyler ClarkTyler Clark
Workflow Specialist at Honeywell Aerospace Global HeadquartersWorkflow Specialist at Honeywell Aerospace Global Headquarters