Colette Maguire
Winfield
Summary
Experienced healthcare professional with 18+ years in non-profit hospitals. Held progressive leadership roles as Manager/Director in academic and community hospitals. Diverse portfolio includes PT, OT, and SLP rehabilitation, lean methodology/process improvement, quality & patient safety, infection control, and clinical operations. Currently serving as Practice Administrator II at Northwestern Medicine for Obstetrics and Gynecology outpatient clinics at Delnor Hospital in Geneva, Illinois. Brings unique perspective and skill set as a master's prepared, board certified, and registered occupational therapist. Combines clinical expertise, data analysis skills, and project management abilities to foster a culture of collaboration, communication, and engagement among team members and partners.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Practice Administrator II
Northwestern Medicine
05.2024 - Current
- Operational oversight to a team of 25+ clerical and clinical staff and 3 advance practice nurses for two OBGYN medical offices in Geneva, Illinois.
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provide positive energizing leadership to staff which helps improve process flow and boosted efficiency.
- Consult with healthcare professionals on business decisions while keeping patients at the forefront of our decisions.
- Oversee accounting, budgeting, and financial reporting for a 5 million dollar operating expense budget.
- Completed close to 27,000 appointments in FY24, while the deliveries were above expected deliveries.
- Order all medical office supplies and monitor PAR levels.
- Develop and implement strategies to improve patient access, satisfaction and quality of care.
- Establish and maintain effective communication with staff, physicians to promote high quality patient care.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulatory bodies.
- Modeling consistent servant leadership to tie our clinics success to the patient outcomes.
Practice Manager - Surgery Subspecialties
Loyola Medicine
05.2023 - 03.2024
- Operational oversight to four ambulatory surgery subspecialties clinics based out of Loyola University Medical Center.
- Supervised team of 30+ office personnel.
- Responsible for establishing effective workplace procedures and operations.
- Assessed processes and procedures, complying with OSHA, TJC and HIPAA regulations.
- Ensuring policies and best practices are up to industry standards and government regulations.
- Direct daily practice operations such as staffing, full cycle recruitment, billing, debt collections, security, occupational health and safety.
- Coordinate regular staff meetings and performance reviews.
- Collaborate with Physicians to develop business strategies and strategic growth opportunities.
- Implementation of the Quality Payment System, Merit-Based Incentive Payment System (MIPS) in the Trauma/Burn Clinic at Loyola.
- Maximize slot utilization to directly influence the financial health of the practices, maximize revenue, and minimize costs associated with missed appointments and cancellations.
- Implementation of medical collection service solutions to streamline business operations and increase point of service collections in all clinics by 10%.
Director of Quality & Patient Safety
Ascension
01.2022 - 03.2023
- Responsible for the operations of the quality and patient safety program including quality management, publicly reported data, infection control, patient safety and the stroke program which is certified by the Joint Commission as a Primary Stroke Center.
- Developed and implemented systems, policies and procedures for the identification, collection and analysis of quality, risk and/or patient safety information.
- Educate and train the leadership team, staff, and physicians to the quality and patient safety program and their respective responsibilities in carrying out the program for publicly reported outcomes with regulatory organizations.
- Investigate and analyze root causes, patterns and trends that could result in compensatory or sentinel events, serious adverse events and near misses.
- Enhanced the organizations quality improvement and best practices through literature review, interaction with internal & external resources, and knowledge of evolving relevant regulatory requirement.
- Achieved a Leapfrog Safety Grade A - Fall 2022 & Spring 2023.
- Stroke program achievements through the American Heart Association 2022: Get with the Guidelines Silver Achievement Award, Get with the Guidelines plus Quality Award, and Get with the Guidelines Target Stroke Diabetes Award.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Drafted internal QA policies on factors such as design controls, product realization activities, validation techniques and more.
- Established and tracked quality department goals and objectives.
- Recorded, analyzed, and distributed statistical information at the monthly medical executive meetings.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Clinical Quality Improvement Specialist
Loyola Medicine
06.2019 - 01.2022
- Leading system-wide clinical performance improvement and patient safety projects that meet national standards and have publicly reported outcomes.
- Applies project management skills utilizing DMAIC and PDSA methodology, quality and safety improvement tools and techniques, evidence-based practice, and data analysis to achieve positive outcomes.
- CQIS for the following service lines at Loyola: Neurosciences, Orthopedics, Urology, Women's Health/mother baby friendly requirements.
Clinical Manager
AMITA Health
01.2014 - 05.2019
- Serve as department head overseeing daily operations of PT, OT, and speech therapists, including hiring, training, and process implementation
- Sustainment of staff turnover rate below 5% for over 5 years
Rehabilitation Coordinator
AMITA Health
08.2012 - 12.2013
Occupational Therapist
AMITA Health
08.2010 - 07.2012
Occupational Therapist
Rush University Medical Center
04.2006 - 03.2011
Education
Masters - Health Administration
National Louis University
Chicago, IL01.2015
B.S. - Occupational Therapy
Western Michigan University
Kalamazoo, MI01.2005
Skills
- Operations management
- Medical/Clerical personnel full cycle recruitment
- Key Priority Indicators
- Lean methodology
- Patient relations & service recovery
- TJC, CMS, HIPAA and OSHA regulations
- Workflow management with process mapping to improve efficiencies
Certification
- Current and certified registered Occupational Therapist since 2006 by the National Board of Certification in Occupational Therapy (NBCOT).
- Current Pain Management Credential issued by the National Board of Certification in Occupational Therapy.
- Current Critical Care Credential issued by the National Board of Certification in Occupational Therapy.
Timeline
Practice Administrator II
Northwestern Medicine
05.2024 - Current
Practice Manager - Surgery Subspecialties
Loyola Medicine
05.2023 - 03.2024
Director of Quality & Patient Safety
Ascension
01.2022 - 03.2023
Clinical Quality Improvement Specialist
Loyola Medicine
06.2019 - 01.2022
Clinical Manager
AMITA Health
01.2014 - 05.2019
Rehabilitation Coordinator
AMITA Health
08.2012 - 12.2013
Occupational Therapist
AMITA Health
08.2010 - 07.2012
Occupational Therapist
Rush University Medical Center
04.2006 - 03.2011
B.S. - Occupational Therapy
Western Michigan University
Masters - Health Administration
National Louis University
Similar Profiles
Jose Sanchez-GarciaJose Sanchez-Garcia
Certified Medical Assistant at Northwestern MedicineCertified Medical Assistant at Northwestern Medicine
Hannah BrickerHannah Bricker
Clinical Nurse at Northwestern MedicineClinical Nurse at Northwestern Medicine
Roberta DobynesRoberta Dobynes
Pharmacy Technician III – Hazardous Compounding at Northwestern MedicinePharmacy Technician III – Hazardous Compounding at Northwestern Medicine
Marcia D. HowlettMarcia D. Howlett
Program Coordinator/Office Manager at Northwestern MedicineProgram Coordinator/Office Manager at Northwestern Medicine
ILIJAN JOSIPOVICILIJAN JOSIPOVIC
ICU Nurse at Central DuPage Hospital-Northwestern MedicineICU Nurse at Central DuPage Hospital-Northwestern Medicine