Coleman Metz
Genoa
Summary
Dynamic Detail Manager with a proven track record at Brian Bemis Toyota, excelling in team management and quality assurance. Expert in training staff to enhance service delivery, while implementing efficient processes that reduced turnaround time. Committed to customer satisfaction and maintaining high standards in vehicle detailing operations.
Overview
14
14
years of professional experience
Work History
Detail Manager
Brian Bemis Toyota
08.2022 - Current
- Oversaw detailing operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new detail staff on best practices and company standards.
- Implemented efficient detailing processes, improving workflow and reducing turnaround time.
- Managed inventory of cleaning supplies and materials, ensuring availability for daily operations.
- Conducted quality inspections of completed vehicles to ensure adherence to dealership standards.
- Developed training materials for staff to enhance skills in vehicle cleaning techniques and equipment use.
- Trained detail team to deliver best possible service to customers with quality work.
Detail Manager
Lou Bachrodt Chevy
04.2021 - 08.2022
- Collaborated with service department to schedule vehicle detailing in alignment with service appointments.
- Streamlined communication between detail team and management to address operational challenges effectively.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Oversaw inventory, equipment maintenance and bay cleaning.
Assistant Groundskeeper
Park Hills Golf Course
05.2019 - 04.2021
- Supervised daily maintenance of golf course grounds to ensure optimal playing conditions.
- Implemented efficient irrigation practices to enhance water conservation efforts.
- Trained and mentored junior staff on proper landscaping techniques and equipment usage.
- Collaborated with management to develop seasonal planting schedules for aesthetic improvements.
Detail Manager
Bocker Auto Group
11.2011 - 05.2019
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Managed team of 4 personnel focused on providing expert detailing services to all customers.
Education
High School Diploma -
Freepoer High School
Freeport, IL05-2009
Skills
- Training and mentoring
- Team management
- Team building
- Shop management
- Quality assurance
- Inventory control
- Staffing coordination
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Detail Manager
Brian Bemis Toyota
08.2022 - Current
Detail Manager
Lou Bachrodt Chevy
04.2021 - 08.2022
Assistant Groundskeeper
Park Hills Golf Course
05.2019 - 04.2021
Detail Manager
Bocker Auto Group
11.2011 - 05.2019
High School Diploma -
Freepoer High School