Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Cole Hinterlong

Champaign

Summary

Compassionate and dedicated professional with multiple years of leadership experience, and a strong academic foundation in psychological sciences. Known for creating supportive team environments, resolving challenges with empathy, and leading with integrity. Actively pursuing opportunities to apply these people-focused skills in mental health care settings, while expanding practical experience through volunteer work and ongoing education.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Champaign
08.2018 - Current
  • Direct team operations in a high-volume environment to guarantee a seamless workflow
  • Train and mentor new employees and supervisors
  • Facilitate prompt resolution of customer inquiries and concerns during shifts
  • Cultivate a supportive and inclusive environment for staff and customers
  • Perform cash handling duties, such as counting money, balancing registers, and preparing bank deposits
  • Achieved the rank of 'Coffee Master,' demonstrating advanced coffee knowledge, passion for the industry, and specialized training

Customer Service Representative

Crate and Barrel
Naperville
07.2015 - 09.2016
  • Resolved customer inquiries and complaints with empathy and professionalism
  • Maintained detailed records of interactions and issue resolutions
  • Resolved customer complaints through effective communication skills
  • Trained new staff on customer service protocols and procedures
  • Proficiency in Microsoft Office and Google Workspace systems

Field Manager

Human Rights Campaign
Chicago
09.2013 - 05.2015
  • Coordinated community outreach and advocacy campaigns
  • Managed and trained canvassing teams and conducted public engagement
  • Engaged with the public to promote awareness on human rights issues within the LGBTQ+ community through direct action
  • Handled, recorded, and processed cash and credit card donations

Education

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
05-2026

Associate of Arts -

College of DuPage
Glen Ellyn, IL
05-2021

High School Diploma -

Naperville North High School
Naperville
05-2013

Skills

  • Customer service
  • Team building
  • Effective communication
  • Conflict resolution
  • Training and mentoring
  • Community outreach
  • Emotional intelligence
  • Cash handling expertise
  • Microsoft Office, Google Workspace
  • Psychological first aid
  • Volunteer recruitment
  • Spanish - intermediate

Languages

Spanish
Professional

Certification

  • Course certification in Positive Psychology
  • Course certification in Mental Health Counseling
  • Course certification in Psychological First Aid

Accomplishments

Volunteer – Orphanage Program (International Study Abroad) 2018

  • Assisted with childcare and education support during time abroad
  • Gained cross-cultural competency and a global perspective on mental health

Treasurer & President – Spanish Club (College of DuPage) 2018-2020

  • Oversaw club finances and budgeting
  • Organized cultural events and language exchange sessions
  • Led meetings and represented club at school functions
  • Received “Outstanding Club Member” award in 2019

Affiliations

  • Volunteer for Crisis Text Hotline

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
08.2018 - Current

Customer Service Representative

Crate and Barrel
07.2015 - 09.2016

Field Manager

Human Rights Campaign
09.2013 - 05.2015

Bachelor of Arts - Psychology

Arizona State University

Associate of Arts -

College of DuPage

High School Diploma -

Naperville North High School

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Cole Hinterlong