Cohen Guidry
Eureka
Summary
Result-driven Collections Account Manager recognized for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and customer relationship management. Excel at leveraging communication, empathy, and problem-solving skills to achieve resolutions that benefit both company and clients. Committed to maintaining professionalism and integrity in challenging situations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Collections Account Manager
Chase Bank
Elgin
09.2022 - 12.2024
- Managed customer accounts to facilitate timely payments and resolve disputes.
- Collaborated with teams to develop collection strategies and improve processes.
- Analyzed account data to identify trends and optimize collection efforts.
- Educated clients on payment options and account management procedures.
- Utilized internal systems to track account status and document interactions.
- Trained new staff on collections procedures and customer service standards.
- Resolved escalated issues by providing effective solutions and support.
- Identified opportunities for process improvement within the collections department.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Ensured compliance with applicable laws related to debt collection practices.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Verified accuracy of customer information prior to initiating contact for collections.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Provided excellent customer service while collecting past due amounts from customers.
- Escalated unresolved cases or complex situations requiring special attention.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Reviewed customer account information and updated records as needed.
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
- Adhered to established policies regarding debt collection processes and procedures.
- Collaborated with internal departments on various projects related to collections management.
- Developed relationships with customers to encourage resolution of overdue accounts
- Answered inbound calls and made outbound calls daily. .
Fire Extinguisher Technician
US Fire and Safety
Elgin
08.2021 - 09.2022
- Inspected fire extinguishers for compliance with safety standards and regulations.
- Refilled and recharged fire extinguishers following industry guidelines and best practices.
- Conducted maintenance checks on various types of fire suppression equipment.
- Educated clients on proper use and maintenance of fire extinguishers.
- Collaborated with team members to streamline service procedures and improve efficiency.
- Responded promptly to emergency calls for fire extinguisher servicing needs.
- Maintained inventory of parts and supplies necessary for servicing equipment.
- Replaced damaged or expired fire extinguishers with new units.
- Performed tests and calibrated fire suppression systems.
- Educated customers on the proper use of fire extinguishers in emergency situations.
Store Associate
Piggly Wiggly Supermarket
Hammond
09.2019 - 07.2021
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves and ensured inventory was properly labeled.
- Handled customer complaints and resolved issues professionally.
- Trained new associates on store policies and procedures.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Performed daily opening and closing procedures for store operation.
Education
Bachelor of Theology -
Providence Baptist College
Elgin, IL 08.2021 - 05.2025
Skills
- Account management
- Dispute resolution
- Data analysis
- Collection strategy
- Customer relationship management
- Effective communication
- Conflict resolution
- Detail orientation
- Portfolio management
- Patience and persistence
- Strong negotiation skills
- Assertiveness
- Client confidentiality
- Data entry proficiency
- Multitasking Abilities
- Verbal and written communication
- Time management abilities
- Training and teaching
- Excellent communication
- Quality standards compliance
- Computer literacy
- Problem-solving
- Stress management
Languages
English
Professional
References
References available upon request.
Timeline
Collections Account Manager
Chase Bank
09.2022 - 12.2024
Fire Extinguisher Technician
US Fire and Safety
08.2021 - 09.2022
Bachelor of Theology -
Providence Baptist College
08.2021 - 05.2025
Store Associate
Piggly Wiggly Supermarket
09.2019 - 07.2021