Cody Randolph
Urbana
Summary
Results-driven operations specialist with extensive experience in high-volume environments. Skilled in documentation and compliance, contributing to operational efficiency through meticulous data management and cross-functional collaboration. Ready to enhance workflow processes and achieve performance metrics.
Overview
10
10
years of professional experience
Work History
Laboratory Technician
Illinois Crop Improvement Association
Champaign
06.2025 - 11.2025
- Supported daily operations in a high-volume, fast-paced environment.
- Performed accurate data entry and maintained detailed documentation to meet quality and compliance standards.
- Utilized the computer system to track samples, results, and operational records.
- Maintained workflow efficiency while managing multiple priorities simultaneously.
- Contributed to consistent operational output through attention to detail and process adherence.
Auto Claims Associate
State Farm
Bloomington
12.2023 - 09.2024
- Managed high-volume phone and system-based claims processing in a fast-paced operations environment.
- Resolved customer issues efficiently while meeting performance and quality metrics.
- Entered, reviewed, and documented claim data with an accuracy and compliance focus.
- Balanced customer service expectations with operational timelines, and productivity standards.
- Collaborated with internal teams to ensure smooth claim resolution and workflow continuity.
Customer Service Representative
First Financial Bank
Urbana
06.2022 - 12.2023
- Supported customer-facing banking operations in a high-volume, fast-paced setting.
- Performed detailed data entry, documentation, and basic financial calculations.
- Resolved customer inquiries while maintaining accuracy, professionalism, and service standards.
- Managed multiple transactions simultaneously while meeting operational efficiency goals.
- Contributed to customer satisfaction through clear communication and problem-solving.
Technical Services Coordinator
Beauty Quest Group
Rantoul
11.2020 - 02.2022
- Coordinated technical and operational support activities across departments.
- Created and maintained spreadsheets to organize, track, and analyze operational data.
- Processed orders and ensured accurate documentation within internal systems.
- Managed email correspondence to support workflow communication and issue resolution.
- Improved data organization to support smoother operational execution.
Laboratory Technician
University of Illinois, Urbana-Champaign
Urbana
06.2015 - 02.2020
- Assisted with research operations, data acquisition, and laboratory workflow support.
- Entered and maintained accurate data records in computer systems.
- Supported team-based projects requiring precision, documentation, and process compliance.
- Applied basic mathematics and attention to detail to ensure data quality.
- Contributed to consistent lab operations through collaboration and reliability.
Education
Associate of Applied Science - Applied Sciences
Parkland College
Champaign, IL01-2016
Skills
- Operations & Workflow Support
- Performance Metrics & Data Accuracy
- Fast-Paced, High-Volume Environments
- Consumer-Focused Operations
- Documentation & Compliance
- Process Coordination
- Spreadsheet & Data Organization
- Computer Systems & Technical Tools
- Attention to Detail & Quality Control
- Cross-Functional Team Collaboration
References
References available upon request.
Timeline
Laboratory Technician
Illinois Crop Improvement Association
06.2025 - 11.2025
Auto Claims Associate
State Farm
12.2023 - 09.2024
Customer Service Representative
First Financial Bank
06.2022 - 12.2023
Technical Services Coordinator
Beauty Quest Group
11.2020 - 02.2022
Laboratory Technician
University of Illinois, Urbana-Champaign
06.2015 - 02.2020
Associate of Applied Science - Applied Sciences
Parkland College