Cody Marsh
Decatur
Summary
Passionate individual with experience in customer service on many different levels. Demonstrated the ability to work in different environments and find success regardless. Focuses on results and the quality of work being done to ensure a positive customer experience.
Overview
3
3
years of professional experience
Work History
Package Handler
UPS
03.2024 - Current
- Complete the reload portion of the UPS package system in a safe, yet timely manner.
- Coverage Drive on an as needed bases. Delivering packages efficiently, while following safety guidelines and focusing on positive customer interactions.
- Hazmat Responder and Hazmat Auditor are additional certifications granting the ability to handle, clean, and ship hazardous waste or materials which must be performed under certain guidelines.
Precision Ag Support Specialist
AHW LLC
01.2023 - 03.2024
- Assisted in customer phone calls in a fast-paced call center environment.
- Diagnosed essentially any technological issue relating to John Deere equipment regardless of machine or software.
- Communicated with each team member daily, making each other aware of new and existing issues, resolving future cases in a timely manner.
Parts Sales Representative
AHW LLC
05.2022 - 01.2023
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
Education
Kirkwood Community College
Cedar Rapids, IA05-2022
University of Iowa
Iowa City, IA05-2021
High School Diploma -
Maroa Forsyth Highscool
Maroa, IL05-2020
Skills
- Customer Service
- Remote Support
- Detail Oriented
- Strong Work Ethic
- Great Interpersonal Skills
- Team Focused
- Detail Oriented
- Microsoft Office
Timeline
Package Handler
UPS
03.2024 - Current
Precision Ag Support Specialist
AHW LLC
01.2023 - 03.2024
Parts Sales Representative
AHW LLC
05.2022 - 01.2023
Kirkwood Community College
University of Iowa
High School Diploma -
Maroa Forsyth Highscool
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