Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Lundy

Peoria

Summary

Certified IT technician with skills for diagnosing and resolving technical issues quickly and efficiently. Delivers exceptional support in both hardware and software troubleshooting, ensuring minimal downtime. Knowledge of effective communication and problem-solving techniques to improve user satisfaction.

Overview

6
6
years of professional experience

Work History

Deskstop Support Technician

Caterpillar
07.2022 - 07.2023
  • Enhanced end-user productivity by troubleshooting and resolving hardware, software, and network issues.
  • Deployed new hardware and software to end-users, streamlining business processes and increasing efficiency.
  • Managed inventory of IT equipment, maintaining accurate records and ensuring timely replacement or repairs as needed.
  • Reduced incident resolution time, automating key processes and implementing self-service options for end-users.
  • Experience with ITSM ticket support and resolution for end user. (ServiceNow)
  • Troubleshooting Windows, MacOS, and Linux workstations.

Assistant System Administrator

Anheuser-Busch InBev
01.2019 - 02.2021
  • Controlled, troubleshoot, backed up, and restored data, operating systems, files, documents, and drivers.
  • Checked in computers and performed diagnostics for repair.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Identified hardware issues caused by component failures using approved diagnostic tools.

Network Implementation Specialist

OSF
03.2024 - 11.2024
  • Built and deployed network infrastructure projects across multiple sites for OSF, enhancing and upgrading various locations all throughout the state of IL of respective OSF clinics and hospitals.
  • Used standard networking protocols such as SSH, VLAN, and L3
  • Used hardware provided by a vendor called Extreme that provided proprietary switches and routers.
  • Experience with Cisco switches and access points as well.
  • Troubleshooting and patching for Phillips Biomedical equipment in respective data closets.

IT Support Engineer

SpaceVR Inc
03.2021 - 12.2022
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Configured new employee workstations consisting of hardware, software and peripheral devices.
  • Managed inbound and outbound delivery schedules for optimal flow of goods.

North America Asset Manager

Caterpillar
09.2023 - 01.2024
  • Improved data accuracy, implementing validation processes for all asset-related information.
  • Provided expert consultation to senior leadership on matters related to asset acquisition, logistical situations pertaining to obtaining, validating, and assigning company assets to end users and team leads.
  • Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
  • Experience with ITSM platforms (ServiceNow) and resolving support tickets.
  • Experience troubleshooting Windows, MacOS, and Linux workstations.

Education

Associate's Degree - Computer Science

Indian River State College
Fort Pierce, FL

Skills

  • IT Break/Fix
  • ServiceNow
  • Microsoft Windows
  • Asset Management
  • Helpdesk
  • Active Directory
  • Linux
  • MacOS
  • Project management

Timeline

Network Implementation Specialist

OSF
03.2024 - 11.2024

North America Asset Manager

Caterpillar
09.2023 - 01.2024

Deskstop Support Technician

Caterpillar
07.2022 - 07.2023

IT Support Engineer

SpaceVR Inc
03.2021 - 12.2022

Assistant System Administrator

Anheuser-Busch InBev
01.2019 - 02.2021

Associate's Degree - Computer Science

Indian River State College

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Cody Lundy