COBY GROSSBARD
Beit Shemesh,Israel
Summary
Experienced in emergency management, with a strong background in strategic planning, crisis response, and emergency information systems. Demonstrated ability to develop and implement resilient disaster preparedness strategies, enhance employee retention, and optimize emergency operations. Collaborates effectively with government agencies, nonprofits, and private organizations to improve crisis response and mitigation efforts. Passionate about driving meaningful impact in emergency management. Actively seeking consulting opportunities to assist organizations in strengthening their disaster resilience and preparedness.
Overview
14
14
years of professional experience
1
1
Certification
Work History
EMS Dispatch Division Manager
United Hatzalah
08.2024 - Current
- Spearheaded strategic transformation of national call center operations, resulting in improved response times for 400,000+ annual emergency calls through implementation of advanced technological systems
- Architected and executed organizational restructuring initiative, including development of comprehensive role matrices, KPIs, and standard operating procedures
- Designed and implemented data-driven recruitment program, reducing staff turnover by 30% and improving team performance metrics
- Led planning and implementation of two new specialized call centers, medical center, and ambulance center, expanding organizational capacity by 40%
Chief of Staff to COO
United Hatzalah
10.2021 - 09.2024
- Orchestrated complex international rescue missions, coordinating with multiple airlines, government agencies, and NGOs across 10+ countries
- Managed operations headquarters divisions during routine operations and crisis situations, ensuring 24/7 operational readiness
- Developed and implemented life-saving protocols adopted by international emergency response organizations
- Established strategic partnerships with government agencies and NGOs, improving emergency response capabilities
Shift Officer
Magen David Adom
01.2011 - 01.2021
- Managed emergency response operations for Jerusalem region, overseeing 50+ staff members and coordinating responses to 100+ daily incidents
- Optimized dispatch protocols, reducing average response time by 15% through improved resource allocation
- Supervised dispatch center operations, ensuring seamless coordination between call center staff and field responders
- Implemented new training protocols for emergency response teams, resulting in 25% improvement in performance metric
Education
BA - Emergency and Crisis Management
Ramat Gan Academic College
Ramat Gan, Israel02.2025
Skills
- Emergency Management Systems
- Strategic Planning & Implementation
- Team Leadership & Development
- Crisis Response & Management
- Process Optimization
- Stakeholder Management
- Microsoft Office Suite
- Command & Control Systems
- Staff training and development
- Performance improvements
Certification
- Senior EMT Certification
- Disaster Management Certification
- Shift Officers and Dispatch Operators Certification
Languages
Hebrew (Native)
English (Native)
Timeline
EMS Dispatch Division Manager
United Hatzalah
08.2024 - Current
Chief of Staff to COO
United Hatzalah
10.2021 - 09.2024
Shift Officer
Magen David Adom
01.2011 - 01.2021
BA - Emergency and Crisis Management
Ramat Gan Academic College
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