Caroline McCarson
Phlebotomy
Chicago,IL
Summary
Dedicated professional with a diverse background in hospitality, arts administration, facility management, and clinical training. Certified Phlebotomy Technician (CPT, NHCO) with hands-on healthcare skills complemented by experience in high-volume guest services and event operations. Recognized for detail-oriented performance in fast-paced environments and effective communication with patients, guests, and colleagues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Host/Food Runner
Ramen Wasabi
Chicago, Illinois
05.2026 - Current
- Greeted and seated guests, ensuring prompt service and optimal dining experience.
- Managed reservation system, optimizing table turnover and accommodating special requests.
- Collaborated with kitchen staff to communicate guest preferences and dietary restrictions.
- Trained new hosts on company policies, customer service standards, and seating procedures.
- Monitored dining area for cleanliness and ambiance, ensuring welcoming atmosphere.
Taproom Associate
Half Acre Beer Company
Chicago, Illinois
03.2024 - 10.2024
- Managed daily reservations, coordinated guest seating, and maintained service flow during peak hours.
- Collaborated with front and back of house teams to ensure seamless communication and service delivery.
- Served draft beer to 100+ customers daily, ran an efficient bar and maintained high standards of service.
- Executed opening and closing procedures, upheld cleanliness standards, and contributed to a positive guest experience for 1,000+ customers each week.
Facility Manager
Private Wellness & Events Studio
Chicago, Illinois
11.2022 - 03.2024
- Managed scheduling and room turnover for high-traffic private sessions, ensuring each space was prepared to meet rigorous cleanliness and aesthetic standards.
- Conducted weekly inventory checks and restocking of essential supplies.
- Conducted routine inspections and coordinated maintenance for specialized furniture and equipment & stocked sanitation supplies, textiles, and miscellaneous facility needs while managing budget constraints.
- Implemented cleaning and sanitation protocols to meet stringent health standards while demonstrating exceptional attention to detail and organizational skills.
Floor Manager & Ticketing Associate
WHIM at Stage 773
Chicago, Illinois
03.2023 - 12.2023
- Managed front-of-house operations for an immersive art experience, ensuring smooth guest entry, safety, and crowd flow for 1,000+ visitors weekly.
- Handled ticketing system administration, including reservation management, guest list updates, cancellations, and will-call coordination across multiple show times.
- Responded to customer inquiries via email and phone, troubleshooting ticketing issues, rescheduling requests, and accessibility needs with professionalism and clarity.
- Trained new staff on ticketing software, communication protocols, and FOH procedures, contributing to consistent and high-quality guest experiences.
Bookseller
Barnes & Noble
Chicago, Illinois
09.2018 - 02.2020
- Delivered personalized customer service, assisting guests with locating titles, placing orders, and providing thoughtful recommendations.
- Managed POS transactions, returns, and gift card sales, ensuring efficient operations in an organized retail environment.
- Maintained clean, well-stocked shelves and created inviting product displays to enhance customer engagement during store promotions.
- Collaborated with team members to achieve sales goals, fostering a welcoming and knowledgeable atmosphere for visitors.
Education
Bachelor of Arts - Dramaturgy & Dramatic Criticism
The Theatre School At DePaul University
Chicago, IL 05.2001 -
Skills
- Clinical: Phlebotomy (venipuncture), specimen handling, sterile technique, infection control & sanitation protocols
- Operations & Tech: Scheduling, inventory management, staff training, POS systems, Microsoft Office, Adobe InDesign, report generation
- General: Customer service, Team collaboration, Multitasking proficiency, Effective time management, Adaptable to change, Detail-oriented, POS software
Certification
Certified Phlebotomy Technician (CPT) - Organization (NHCO) - Cert #N26100800
Timeline
Host/Food Runner
Ramen Wasabi
05.2026 - Current
Certified Phlebotomy Technician (CPT) - Organization (NHCO) - Cert #N26100800
02-2026
Taproom Associate
Half Acre Beer Company
03.2024 - 10.2024
Floor Manager & Ticketing Associate
WHIM at Stage 773
03.2023 - 12.2023
Facility Manager
Private Wellness & Events Studio
11.2022 - 03.2024
Bookseller
Barnes & Noble
09.2018 - 02.2020
Bachelor of Arts - Dramaturgy & Dramatic Criticism
The Theatre School At DePaul University
05.2001 -