Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Clorissa Nickels

Peoria

Summary

Registered Nurse with over seven years’ experience in leadership, supervision, mentoring, team building, and patient care management, looking to expand my career as a Registered Nurse Leader.

Knowledgeable manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

13
13
years of professional experience

Work History

Operations Manager

Springfield Clinic
06.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Registered Nurse/Care Coordinator/Clinic Administrator

Unity Point Methodist Medical Center
01.2014 - 06.2022
  • Manage and supervise 30 employees, 30 residents and 14 physicians within a complex family medicine physician office
  • Manage budget and financial office operations
  • Update staff on office changes
  • Mentor, handle and discipline staff
  • Mentored new nursing staff in care coordination roles, providing guidance and support for professional growth.
  • Identified barriers to effective care coordination, implementing targeted solutions to address gaps in service provision.

Registered Nurse

OSF Pediatric Subspeciality Clinic
01.2013 - 01.2014
  • Made referrals for children with special needs
  • Scheduled appointments
  • Assisted physicians’ with office procedures
  • Drew blood from patients

Registered Nurse

Unity Point Methodist Medical Center
01.2012 - 01.2013
  • Assessed and monitored patients progress
  • Recommended patient treatments
  • Took blood samples and administered medication
  • Reported changes in patient charts
  • Supervised student nurses and healthcare assistants

Education

Master of Science - Nursing Leadership

Grand Canyon University
Phoenix, AZ

Bachelor of Science - Nursing

South University Online
Savannah, GA

Associate in Applied Science - Registered Nurse

Illinois Central College
East Peoria, IL

Skills

  • Patient care
  • Budget and financial management
  • Mentoring
  • Team builder
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Planning and implementation
  • Staff training
  • Staff management
  • Operations oversight

Accomplishments

  • Completed Community Leadership school through Peoria Area Chamber of Commerce
  • Promoted to Manager after 3 years with the company.


Timeline

Operations Manager

Springfield Clinic
06.2022 - Current

Registered Nurse/Care Coordinator/Clinic Administrator

Unity Point Methodist Medical Center
01.2014 - 06.2022

Registered Nurse

OSF Pediatric Subspeciality Clinic
01.2013 - 01.2014

Registered Nurse

Unity Point Methodist Medical Center
01.2012 - 01.2013

Bachelor of Science - Nursing

South University Online

Associate in Applied Science - Registered Nurse

Illinois Central College

Master of Science - Nursing Leadership

Grand Canyon University

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Clorissa Nickels