Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Cleopatra Pfunde

Palatine

Summary

Dynamic Region Technical Manager with TruGreen, specializing in agronomy and regional operations management. Achieved an 18% revenue increase through strategic growth campaigns and enhanced service delivery consistency. Expert in data analysis and client relations, fostering talent development and regulatory compliance across multi-state operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Region Technical Manager

TruGreen
Chicago
04.2024 - Current
  • Oversaw operations of 19 branches across IL, WI, and IN, aligning performance with regional goals.
  • Conducted agronomic audits and diagnostics, reducing treatment errors by 12%.
  • Partnered with Sales Directors to launch growth campaigns, improving regional revenue by 18%.
  • Led corrective action planning through performance data analysis; enhanced service delivery consistency.
  • Advised on technical infrastructure upgrades, including chemical fill system configurations.
  • Facilitated workforce planning, mentoring, and recruitment across multi-state operations.

Service Manager

TruGreen
Chelmsford
03.2021 - 03.2024
  • Supervised 50+ lawn care technicians, ensuring full compliance with operational and safety standards.
  • Streamlined technician scheduling and performance tracking using COUPA and CRM systems.
  • Increased customer satisfaction scores by 9% through targeted coaching and QA follow-up.
  • Reduced product wastage by 10% via inventory audits and forecast-driven ordering.
  • Played a key role in 2023 Steering Committee; co-authored Weed & Turf Playbook.

Lead Lawn Technician

TruGreen
Chelmsford
02.2019 - 08.2021
  • Diagnosed turf and pest issues for over 20 properties daily using chemical treatments.
  • Achieved 95% service delivery rating while maintaining strong client retention.
  • Trained junior technicians in pesticide handling according to EPA standards and best practices.

Education

Doctor of Philosophy (Ph.D.) - Agronomy and Crop Science

University of Fort Hare
Alice, South Africa
01.2017

Master of Science - Agronomy and Crop Science

University of Fort Hare
Alice, South Africa
01.2013

Bachelor of Science - Crop Science

University of Zimbabwe
Harare, Zimbabwe

Skills

  • Agronomy and crop science
  • Regional operations management
  • Technical support
  • Turfgrass and pest control
  • Client relations and problem resolution
  • Regulatory compliance
  • Safety and environmental stewardship
  • Project management
  • Data analysis
  • Continuous improvement
  • COUPA and CRM systems
  • Talent development

Certification

  • Google Data Analytics Specialization
  • IBM Generative AI for Data Analysts Specialization
  • Commercial Applicator – General Pest, Turf, Mosquito & Biting Fly, Outdoor Nuisance Pest, Shade Trees & Ornamentals
  • Rights of Way Pesticide License
  • OSHA Safety Compliance – Agribusiness Standards
  • Advanced Turfgrass Management

Accomplishments

  • Green Industry Award Winner (2023) – Recognized for excellence in sustainable turf management'
  • TruGreen Excellence Award Woman of the Month – March 2023
  • Authored standardized training materials that enhanced efficiency and service consistency across the various regions.
  • Consistently delivered a minimum 6% quarter-over-quarter improvement in service rates across multiple branches, driving sustained year-over-year gains in regional performance.

Timeline

Region Technical Manager

TruGreen
04.2024 - Current

Service Manager

TruGreen
03.2021 - 03.2024

Lead Lawn Technician

TruGreen
02.2019 - 08.2021

Doctor of Philosophy (Ph.D.) - Agronomy and Crop Science

University of Fort Hare

Master of Science - Agronomy and Crop Science

University of Fort Hare

Bachelor of Science - Crop Science

University of Zimbabwe

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Cleopatra Pfunde