Clementine Yi
Chicago
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
06.2025 - Current
- Provided exceptional customer service, resolving inquiries and issues promptly to enhance customer satisfaction.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Utilized point-of-sale systems to process sales, returns, and exchanges while adhering to company protocols.
- Assisted in restocking shelves to ensure product availability for customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
Retail Associate
Evanston Stitchworks
04.2022 - 08.2024
- Provided customer service, helping customers select products, answering questions, and fostering a positive store atmosphere.
- Managed daily store operations, including food and product restocking, cleaning, and maintaining store appearance.
- Operated POS systems for processing sales, returns, and handling cash and card payments.
- Supported promotional initiatives and contributed to store growth by upselling products and offering personalized recommendations.
- Collaborated with team members to complete prep tasks and keep the store organized during busy shifts.
Education
High School Diploma -
William Jones College Prep
Chicago, IL05.2024
Bachelor of Science - Biochemistry
University of Illinois At Urbana-Champaign
Champaign, IL05-2028
Skills
- Cleaning & Sanitizing: Knowledgeable in maintaining a clean and sanitized environment, including cleaning surfaces, equipment, and following health and safety guidelines
- Merchandising & Display: Skilled at organizing and displaying products effectively to attract customer interest and promote sales
- Customer Service: Proven ability to create positive, empathetic customer interactions, ensuring a friendly and supportive experience
- Point of Sale (POS): Proficient in using POS systems to process orders, handle payments, and resolve issues quickly and accurately
- Task Management: Strong organizational skills, able to efficiently balance multiple responsibilities while ensuring high-quality service
- Time Management: Skilled at prioritizing tasks in busy environments, ensuring tasks like food prep, customer service, and cleaning are completed on time
- Team Collaboration: Collaborative and supportive team player, skilled at contributing to a positive work environment
- Adaptability: Quick to learn new processes and tasks, especially in fast-paced, customer-focused environments
- Attention to Detail: Consistently ensures accuracy in transactions, inventory management, and customer orders
- Problem Solving: Resourceful in addressing challenges and finding practical solutions in a retail setting
LANGUAGES
English: Native/ Bilingual
Timeline
Customer Service Associate
Walgreens
06.2025 - Current
Retail Associate
Evanston Stitchworks
04.2022 - 08.2024
High School Diploma -
William Jones College Prep
Bachelor of Science - Biochemistry
University of Illinois At Urbana-Champaign
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