Clemence Mucyo
Chicago,IL
Summary
Experienced Leasing manager, Property Manager and Licensed Broker skilled in Yardi Voyager, Rent Café, Customer Relationship Management (CRM), Multi-Property Management, Compliance, Lease Administration, and Systems Training, offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services to clients and tenants.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Coordinator Manager
Peak Properties LLC
2021.02 - Current
- Accomplished multiple tasks within established timeframes from application process to lease generation.
- Managed about 7 to 10 employees and gave motivation to encourage productivity and engagement in work.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities by assign tasks and ensuring that application processing is efficient and accurate.
- Maintained application tracking tool and communication between agents through Zoho.
- Cross-trained existing employees to maximize team skills and performance.
- Maximized performance by monitoring daily leasing activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed leasing workflow of over 8000 units.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Implemented new and innovative strategies for fraud prevention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Leasing Coordinator
Peak Properties LLC
2014.04 - 2021.02
- Responded to messages and inquiries from various parties and used well-developed active listening and communication skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information through Yardi Voyager.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Processed applications and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Registered clients on database to enable tracking history and maintain updated records.
- Maintained up-to-date knowledge of products and services offered to customers.
- Coordinated with other departments to provide smooth execution of leases and move in process.
Hostess
Omni Hotels & Resorts
2011.12 - 2013.08
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned servers to tables suitable for restaurant needs and section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Volunteer
International Rescue Committee, IRC
2011.01 - 2011.12
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others, especially interpreting for new refugees.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided administrative support to department leads to help organize events and fundraisers.
- Guided new refugee families to tools and resources necessary for their establishment.
- Facilitated community outreach to expand participation and support.
- Kept case files updated, accurate and aligned with requirements.
- Assisted clients with obtaining housing, employment and support resources.
Education
Real Estate Broker - Real Estate
Chicago Real Estate School
Chicago, IL02.2021
Scrum Master/ Product Owner - Scrum Master And Product Owner Certicication.
Forte Knowlwdge
Chicago, IL11.2019
Marketing
Pan Africa Christian University
Nairobi, Kenya05.2010
Skills
- Yardi and Rent Cafe CRM.
- Team Leadership
- Customer Relationship Management
- Overseeing Employees
- Project Management
- Microsoft Word,Excel and Powerpoint
- Teams
Certification
Professional Scrum Master (PSMI & PSMII)
Professional Scrum Product Owner (PSPOI)
Timeline
Residential Coordinator Manager
Peak Properties LLC
2021.02 - Current
Leasing Coordinator
Peak Properties LLC
2014.04 - 2021.02
Hostess
Omni Hotels & Resorts
2011.12 - 2013.08
Volunteer
International Rescue Committee, IRC
2011.01 - 2011.12
Real Estate Broker - Real Estate
Chicago Real Estate School
Scrum Master/ Product Owner - Scrum Master And Product Owner Certicication.
Forte Knowlwdge
Marketing
Pan Africa Christian University
Professional Scrum Master (PSMI & PSMII)
Professional Scrum Product Owner (PSPOI)
Similar Profiles
Nancy L. SpiraNancy L. Spira
Senior Property Manager at Peak Properties, LLCSenior Property Manager at Peak Properties, LLC
Ryan GreasonRyan Greason
OWNER / TILE CONTRACTOR at Elevation Tile LLCOWNER / TILE CONTRACTOR at Elevation Tile LLC
Aaron G. BrownAaron G. Brown
Assistant Property Manager at Peak PropertiesAssistant Property Manager at Peak Properties