Clay Layne
Peoria
Summary
Dynamic Waste Industry Application Specialist at Caterpillar Inc. with a proven track record in expert troubleshooting and customer education. Enhanced client satisfaction through effective training and innovative problem-solving, contributing to significant sales growth. Recognized for exceptional communication skills and the ability to optimize system functionality, driving operational excellence.
Proven Heavy Equipment Operator trainer that makes good operators great, and beginning operators good. Reducing safety accidents and maintenance through extensive training and educating heavy equipment operators onsite.
Increasing efficiencies and productivity through thorough onsite efficiency analysis and implementing changes when needed.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Waste Industry Application Specialist
Caterpillar Inc.
04.2019 - Current
- Assisted in the NPI process for Caterpillar Waste products, creating easy-to-follow user guides and manuals.
- Increased customer success through prompt resolution of technical issues via phone, email, or onsite assistance.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Optimized system functionality by conducting routine maintenance tasks, including onsite efficiency analysis, operator training and Best Practice training.
- Contributed to sales growth by demonstrating product expertise during client presentations.
- Trained staff on proper use of systems and conducted best practice seminars of the Waste Industry.
- Implemented efficient processes to reduce application response times and improve overall performance.
- Evaluated competitive landscape by staying current on industry trends, informing product development decisions accordingly.
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Facilitated team collaboration by organizing regular meetings to discuss application improvements and strategies.
- Invited to speak at many EREF and SWANA events as the Industry Expert.
- Increase productivity, reduced maintenance cost and safety accidents through onsite operator training.
- Right sizing of fleet for customer sites.
Senior Demonstrator/Instructor
Caterpillar
04.2011 - 04.2019
- Improved overall team performance by sharing innovative presentation techniques discovered through diligent research.
- Facilitated interactive workshops for potential customers, promoting hands-on experience with products leading to increased interest and sales opportunities.
- Contributed to product improvements by gathering user feedback during demonstrations and relaying findings to development teams.
- Kept up-to-date with industry trends and competitor offerings, ensuring a thorough understanding of market landscape during demonstrations.
- Received positive feedback from clients for exceptional delivery of technical information in an easy-to-understand manner.
- Organized successful open house events showcasing multiple products simultaneously while managing large crowds effectively.
- Tailored presentations to address diverse audiences, ensuring effective communication to various client demographics.
- Assisted in the creation of training materials for new demonstrators, helping streamline onboarding processes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate operators.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Optimized learning plans based on student performance and feedback.
- Conducted all operator training for Caterpillar Waste customers.
- Performed product demonstrations for Internal Caterpillar employees and external customers.
- Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles.
Test Operator
Caterpillar
04.2008 - 04.2011
- Maximized equipment reliability through diligent monitoring of performance metrics and timely troubleshooting of issues encountered during testing processes.
- Collaborated with cross-functional teams to address product concerns and implement solutions promptly.
- Effectively communicated test findings with relevant stakeholders, ensuring timely resolution of identified issues.
- Improved product quality by conducting thorough tests and identifying areas for improvement.
- Performed equipment validation with with engineers for research and development of future Caterpillar equipment.
- Maintained a safe working environment, adhering strictly to safety protocols during all testing processes.
- Provided feedback to R&D team regarding evaluations of equipment.
Education
High School Diploma -
Delavan High School
Delavan, IL06-1991
Skills
- Expert troubleshooting
- End user support
- Business analysis
- Analytical thinking
- Goal setting
- Customer education
- Teamwork
- Excellent communication
- Organizational skills
- Self motivation
Accomplishments
Certified Caterpillar Operator Instructor on:
Excavators
Compactors
Material Handlers
Wheel Loaders
Dozers
Motor Graders
Scrapers
Articulated Trucks
Track Loaders
Certification
Caterpillar Instructor Accreditation Program
Accredited Caterpillar Instructor
Timeline
Waste Industry Application Specialist
Caterpillar Inc.
04.2019 - Current
Senior Demonstrator/Instructor
Caterpillar
04.2011 - 04.2019
Test Operator
Caterpillar
04.2008 - 04.2011
High School Diploma -
Delavan High School
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