Claudia E. Escobar
Hoffman Estates
Summary
Client-focused, experienced, multi-faceted professional with over 20 years of providing top-notch solutions to customers. A driven individual with the understanding that great service results in lasting client relationships. Consistently called upon to manage high-profile, at risk clients, resulting in positive outcomes with multiple AAA category customers. Extensive product knowledge, sales experience and energized by face-to-face customer contact, contribute to customer expansion, ensuring satisfaction and driving retention.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Applications and New Technologies Trainer
Diagnostica Stago, Inc
01.2020 - Current
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Trained and mentored more than 20 new personnel hired to fulfill various roles.
Technical Sales Representative
Diagnostica Stago, Inc
09.2015 - 01.2020
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Secured high-value contracts with targeted customer presentations tailored to their specific needs.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Systems Product Manager, Marketing
Diagnostica Stago, Inc
11.2013 - 09.2015
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Presented compelling product demonstrations at industry conferences, garnering significant interest from potential customers and stakeholders alike.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Area Sales Manager, Latin America
Diagnostica Stago, Inc
11.2010 - 11.2013
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
Account Manager, Southeast Region
Diagnostica Stago, Inc
09.2008 - 11.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Technical Training Manager
Diagnostica Stago, Inc
08.2007 - 08.2008
- Enhanced employee technical skills by developing comprehensive training programs and materials.
- Increased productivity by implementing effective training methods tailored to individual learning styles.
- Managed budgets for technical training programs, optimizing resource allocation for maximum impact.
Local and National Applications Specialist
Diagnostica Stago, Inc
08.1998 - 08.2007
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Served as troubleshooting reference for challenging customers.
Education
Bachelor of Science - Medical Laboratory Sciences
University of Illinois At Chicago
Chicago, IL05.1988
Skills
- Client Relationships
- Competitor Analysis
- Sales Presentations
- Territory Management
- Conflict resolution
- Resourcefulness
Certification
Lean/ 6 Sigma Certification, April 2016
Specialty in Hematology, September 1996
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Lead Applications and New Technologies Trainer
Diagnostica Stago, Inc
01.2020 - Current
Technical Sales Representative
Diagnostica Stago, Inc
09.2015 - 01.2020
Systems Product Manager, Marketing
Diagnostica Stago, Inc
11.2013 - 09.2015
Area Sales Manager, Latin America
Diagnostica Stago, Inc
11.2010 - 11.2013
Account Manager, Southeast Region
Diagnostica Stago, Inc
09.2008 - 11.2010
Technical Training Manager
Diagnostica Stago, Inc
08.2007 - 08.2008
Local and National Applications Specialist
Diagnostica Stago, Inc
08.1998 - 08.2007
Bachelor of Science - Medical Laboratory Sciences
University of Illinois At Chicago
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