Claudia Thorpe
Island Lake
Summary
Dynamic and multilingual bar and restaurant manager with a proven track record at Stem Kitchen and Garden, enhancing customer satisfaction and streamlining operations. Excelled in safe service compliance and bar operations management, boosting sales through innovative promotions and meticulous inventory control. Known for an engaging personality and a knack for anticipating guest needs, ensuring memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Bartender
Wild Onion Pub
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server/Bartender
Beelow's Steakhouse
04.2021 - 04.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Served high customer volumes during special events, nights, and weekends.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender/Bar and Restaurant Manager
Stem Kitchen and Garden
05.2017 - 03.2020
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales
- Purchased products and cultivated strong vendor relationships.
Education
Bachelor of Hospitality And Tourism Management - Hotel, Resort And Restaurant Management
Federal University of Pernambuco
Recife, PESkills
- Safe service compliance
- Basic accounting
- Multilingual in Portuguese, Spanish, English
- Highly reliable
- Engaging personality
- Dining room management
- Group reservations management
- Cash and credit transactions
- Ordering bar supplies
- Wine and liquor expertise
- Anticipating guest needs
- Bar operations management
Timeline
Bartender
Wild Onion Pub
04.2023 - Current
Server/Bartender
Beelow's Steakhouse
04.2021 - 04.2023
Bartender/Bar and Restaurant Manager
Stem Kitchen and Garden
05.2017 - 03.2020
Bachelor of Hospitality And Tourism Management - Hotel, Resort And Restaurant Management
Federal University of Pernambuco
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