Claudia Johnson
Yorkville
Summary
Experienced in coaching, customer service, and event operations, with a strong background working with athletes, families, and customers in fast-paced environments. Known for being reliable, organized, and approachable while balancing multiple responsibilities. Enjoy working with people, solving problems, and contributing to a positive team environment.
Overview
8
8
years of professional experience
Work History
Head Coach/Tournament Director
1st Alliance Volleyball Club
Woodridge, IL
11.2023 - Current
- Created and led practices for multiple competitive 13's age group volleyball teams, focusing on skill development, game strategy, and teamwork.
- Managed Players rotations and quick in game decisions during tournaments.
- Fostered a positive and disciplined team culture that emphasized on sportsmanship, accountability, and personal growth. As well, Maintaining a safe and supportive environment .
- Communicated regularly and efficiently with athletes, parents, officials, and coaches to ensure smooth functioning through the season and tournaments.
- Resolved scheduling conflicts, facility issues, and competition concerns in a professional and timely manner. Ensured compliance with tournament rules, league policies, and safety procedures.
General Intern
Kane County Cougars
Geneva, IL
05.2025 - 09.2025
- Consistently exceeded monthly performance expectations and was awarded employee of the month (August 2025).
- Assisted with game day operations to ensure a positive experience for fans, players, and staff. Supported event set up, execution, and breakdown for all home games and events.
- Provided customer service by answering questions and working in multiple areas such as guest services, ushering, parking, and the merchandise store.
- Assisted with promotional activities throughout the stadium and on social media, helping increase fan engagement and enjoyment.
- Monitored stadium areas prior to and after game days to ensure safety and cleanliness was exceeding standards.
- Worked in a fast paced environment while managing multiple responsibilities during large attendance events.
- Represented the organization professionally with fans and staff while working in multiple different game day jobs.
Cashier
Fox Paintball
Newark, IL
05.2023 - 11.2024
- Greeted customers upon arrival and assisted with the check-in process, including collecting waivers, processing payments, and answering questions about facility rules and procedures.
- Helped coordinate birthday parties, group events, and walk-in customers by providing directions, explaining schedules, and ensuring guests knew where they needed to be throughout their visit.
- Handled cash, credit card transactions, and register balancing while maintaining accuracy and providing excellent customer service.
- Assisted customers with equipment rentals, field information, and general inquiries to help create a safe and enjoyable experience.
- Maintained a clean and organized facility by completing daily cleaning tasks, restocking supplies, and ensuring customer areas were presentable.
- Resolved customer concerns professionally and efficiently while maintaining a positive attitude in a fast paced environment.
Crew Member
Subway
Yorkville, IL
04.2021 - 05.2023
- Opened and closed the restaurant by completing daily prep work, cleaning tasks, cash handling, and making sure everything was ready for the next shift.
- Provided customer service in a fast-paced environment by taking orders, answering questions, and resolving issues in a professional manner.
- Trained new employees on food preparation, customer service expectations, and daily operational procedures.
- Assisted with inventory management by stocking products, organizing deliveries, and communicating supply needs to management. Managed cash transactions and balanced registers while maintaining accuracy and accountability.
- Maintained high food safety and sanitation standards while preparing food and keeping work areas clean and organized.
- Helped lead shifts by supporting teammates, delegating tasks when needed, and ensuring daily responsibilities were completed efficiently.
- Built strong communication and teamwork skills by collaborating with coworkers to create a positive work environment.
Coach
Sports Performance Volleyball Club
Aurora, IL
01.2018 - 06.2019
- Assisted in coaching youth sports camps and training sessions for athletes ranging from elementary to middle school age, helping create a positive and engaging environment where athletes could learn and grow.
- Built strong relationships with athletes by encouraging effort, celebrating progress, and helping them develop confidence both on and off the court.
- Worked closely with other coaches to plan and run daily activities, ensuring athletes remained engaged, active, and challenged throughout each session.
- Assisted in supervising large groups of athletes, maintaining a safe environment and ensuring all participants followed camp expectations and safety guidelines.
- Helped organize equipment, set up training stations, and manage the day-to-day operations of camps and training sessions.
Education
Associate of Arts - Sports Management
Waubonsee Community College
Sugar Grove, IL08-2025
Skills
- Customer service
- Leadership
- Time management
- Quick decision making
- Verbal and written communication
- Operations management
- Problem solving
- Attention to detail
Timeline
General Intern
Kane County Cougars
05.2025 - 09.2025
Head Coach/Tournament Director
1st Alliance Volleyball Club
11.2023 - Current
Cashier
Fox Paintball
05.2023 - 11.2024
Crew Member
Subway
04.2021 - 05.2023
Coach
Sports Performance Volleyball Club
01.2018 - 06.2019
Associate of Arts - Sports Management
Waubonsee Community College