Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudia Galloza

Chicago

Summary

Results-driven Spa Director, Licensed Esthetician, and Cosmetologist with over 12 years of experience in medical aesthetics and luxury spa management. Proven track record of increasing revenue through strategic upselling of treatments, retail sales, and client retention programs. Skilled in performing advanced aesthetic procedures, educating clients on customized skincare solutions, and partnering with leading medical-grade product lines. Recognized for consistently exceeding sales goals while delivering exceptional client experiences and driving business growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Spa Director / Licensed Esthetician / Laser Technician

Luxe Blue Laser & Med Spa
01.2013 - 01.2025
  • Directed daily spa operations including staff management, scheduling, and financial performance.
  • Performed advanced treatments: laser hair removal, microneedling, facials, microdermabrasion, chemical peels, skin tightening, and rejuvenation therapies.
  • Assisted physician with injectables, fillers, and advanced neurotoxin procedures.
  • Consistently increased spa revenue by upselling treatments and promoting retail products tailored to client needs.
  • Partnered with brands such as SkinCeuticals and Eminence; educated clients on skincare regimens for maximum results.
  • Trained and mentored staff in treatment protocols, sales techniques, and customer service.

Assistant Manager / Laser Technician

American Laser Center
01.2009 - 01.2013
  • Consulted with new and existing clients, achieving closing rates of 80% on treatment packages.
  • Generated $10,000–$20,000 in monthly upselling and retail sales.
  • Recognized in the Top Ten Sales by Account Manager twice in 2010.
  • Trained staff on procedures, client consultations, and sales.
  • Performed treatments including laser hair removal, photo facials, body contouring, and ematrix skin rejuvenation.
  • Assisted medical director with Botox, Radiesse, and Juvederm injections.

Office Manager / Processor

Nations First Realty Inc / Mortgages
01.2003 - 01.2008
  • Managed loan processing and compliance documentation.
  • Assisted clients in selecting appropriate financial solutions.
  • Built referral networks through effective marketing.
  • Trained new employees in loan processing and compliance systems.

Education

Graduate - Cosmetology

Pivot Point International
01.2014

Massage Therapy

European Massage School
01.2009

Esthetics Program

Skin Care and Spa Institute
01.2008

Skills

  • Spa & Team Management
  • Client Consultations & Treatment Planning
  • Advanced Medical Aesthetic Treatments
  • Laser Hair Removal & Skin Rejuvenation
  • Microneedling, Microdermabrasion & Peels
  • Injectable Assistance (Fillers, Neurotoxins)
  • Upselling Services & Driving Revenue Growth
  • Retail Sales & Skincare Education
  • Partnering with Professional Skincare Lines

Certification

  • Licensed Esthetician
  • Licensed Cosmetologist
  • Certified Laser Technician
  • Rejuvapen Microneedling
  • Medical Modalities & Skin Tightening
  • Body Contouring
  • Phlebotomy Certified
  • Dermal Fillers & Lip Fillers (Hands-On Training)
  • Advanced Hyperhidrosis Neurotoxins
  • Advanced Upper & Lower Face Neurotoxins
  • Peels & Microdermabrasion

Timeline

Spa Director / Licensed Esthetician / Laser Technician

Luxe Blue Laser & Med Spa
01.2013 - 01.2025

Assistant Manager / Laser Technician

American Laser Center
01.2009 - 01.2013

Office Manager / Processor

Nations First Realty Inc / Mortgages
01.2003 - 01.2008

Massage Therapy

European Massage School

Esthetics Program

Skin Care and Spa Institute

Graduate - Cosmetology

Pivot Point International

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Claudia Galloza