Claudia Flores
Calumet City
Summary
Detail-oriented administrative and communications professional with extensive experience in high-volume call management, information coordination, and accurate recordkeeping. Skilled at gathering and relaying critical information, prioritizing tasks, and maintaining composure in fast-paced environments. Proven ability to manage multiple priorities while delivering exceptional customer service and ensuring compliance with established procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Certified Auto Finance
Dyer
09.2024 - Current
- Managed high-volume phone calls (50+ daily), gathering key details, determining urgency, and routing inquiries to appropriate personnel for prompt resolution.
- Served as the first point of contact for customers, providing clear communication, resolving concerns, and coordinating service needs.
- Logged customer requests and service details into databases, maintaining complete and accurate records for future follow-up and reporting purposes.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared documentation for loan applications and financial transactions.
Human Resources Specialist
Indiana National Guard
Indianapolis
04.2016 - 11.2024
- Acted as a communication liaison between commanders, personnel, and support staff, relaying essential information clearly and efficiently.
- Processed and tracked a high volume of personnel action forms, ensuring timely and accurate updates for promotions, duty changes, and terminations.
- Filed paperwork, sorted mail and packages, delivered mail and packages, and maintained office organization and compliance.
- Prepared official documents and correspondence with strict adherence to regulations and deadlines.
- Maintained accurate, up-to-date records in secure databases for quick retrieval during time-sensitive situations.
Utility Worker
People's Gas
Chicago
11.2019 - 03.2022
- Coordinated and tracked resources and supplies, ensuring availability for our crew to respond efficiently to service requests and emergencies.
- Generated required paperwork and records related to installations, maintenance, and repair of gas-utility systems.
- Maintained accurate records of work performed, including incident reports, service logs, and safety documentation.
- Responded to service requests and emergency calls for gas leaks, maintenance, and repairs, prioritizing urgent situations.
- Operated heavy machinery, including backhoes and dump trucks, for repair and maintenance tasks.
Pharmacy Technician
Osco Drug
South Holland
02.2017 - 03.2019
- Communicated with healthcare providers, insurance companies, and patients face-to-face, via email, fax, and telephone.
- Operated pharmacy software to enter prescription information and manage orders.
- Managed daily operations within the pharmacy department, including stocking shelves, ordering supplies, and maintaining cleanliness standards.
- Verified insurance coverage for patients' medications.
- Demonstrated practical and accurate skills in dispensing and calculating medication dosage, while guaranteeing quality performance for a volume of 300 prescriptions a week.
Education
Associate of Arts - General Studies
South Suburban College of Cook County
South Holland, IL05-2026
Certificate of Technical Studies - Human Resources Development
United States Army Adjutant General School
Fort Jackson, South Carolina01-2017
High School Diploma -
Hammond High School
Hammond, IN05-2016
Skills
- Strong written and verbal communication skills
- Data entry
- Customer service and problem resolution
- Computer proficiency
- Confidential and HIPAA-compliant data handling
- Database and filing system maintenance
- Interagency communication and coordination
- Meticulous attention to detail
- Radio and multi-line phone system operation
Certification
- OSHA Certified
- Mental Health First Aid
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Certified Auto Finance
09.2024 - Current
Utility Worker
People's Gas
11.2019 - 03.2022
Pharmacy Technician
Osco Drug
02.2017 - 03.2019
Human Resources Specialist
Indiana National Guard
04.2016 - 11.2024
Associate of Arts - General Studies
South Suburban College of Cook County
Certificate of Technical Studies - Human Resources Development
United States Army Adjutant General School
High School Diploma -
Hammond High School
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