Claudia Alcantara
Chicago
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Advocate Health Care
Chicago
11.2010 - Current
- Assisted patients with appointment scheduling and confirmation processes.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between patients and healthcare providers effectively.
- Processed insurance verification and eligibility checks for patients promptly.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Trained new staff on appointment management procedures and software tools.
- Monitored workflow processes and identified areas of improvement.
Assistant Branch Manager
J.P. Morgan Chase
Chicago
09.2000 - 09.2009
- Assisted in managing daily branch operations and customer service activities.
- Supported team members in executing branch sales strategies and promotional initiatives.
- Facilitated training sessions for new employees on branch systems and customer interaction.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Conducted audits on internal controls and developed reports on findings.
Education
High School Diploma -
Notre Dame H.S For Girls
Chicago, IL05-1999
Some College (No Degree) -
City Colleges of Chicago
Chicago, ILSkills
- Appointment scheduling
- Insurance verification
- Workflow monitoring
- Training and development
- Problem solving
- Time management
- Verbal and written communication
- Appointment confirmation
- Customer service
- Fluent in Spanish
- HIPAA compliance
- Strong leadership
- Detail orientation
Accomplishments
- Epic Super User
- Multiple Kudos Recognitions
- Interim Supervisor
Certification
- CPR Certification
Affiliations
- Fundraise for Heart Association
- Plan work events
Timeline
Patient Service Representative
Advocate Health Care
11.2010 - Current
Assistant Branch Manager
J.P. Morgan Chase
09.2000 - 09.2009
High School Diploma -
Notre Dame H.S For Girls
Some College (No Degree) -
City Colleges of Chicago