Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clarrissa McWoodson

Sauk Village

Summary

Experienced higher education professional with extensive experience in case management, customer service, financial and academic advising, mentoring, and sales. Proficient in facilitating and managing new student orientations, group meetings, and educational training to a variety of audiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Student Support Advisor

DeVry University
03.2022 - Current
  • Supporting the new student admissions process by working with admissions advisors to answer incoming student questions
  • Providing a thorough review of new student programs and costs as well as outlining all possible options to finance their education
  • Creating and confirming an accurate financial plan by establishing timelines to complete any documents needed in order to be financially prepared to start and stay in school
  • Facilitating the successful transition of new students from admissions into their first session of courses including participation in new student orientations
  • Continuously reviewing students’ academic progress and account information for a case load of 150 students throughout the student life cycle, to ensure successful academic outcomes and financial eligibility
  • Using appropriate systems and student data to confirm and track accurate enrollment
  • Advising students with alternatives that help to overcome barriers to persistence or graduation
  • Documenting all interactions with students in the appropriate institutional systems
  • Serving as liaison to University departments such as admissions, registrar, academics and scheduling to deliver the best possible experience from inquiry to graduation
  • Maintaining a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations.

Substitute Teacher

Hillie Middle School
01.2021 - 03.2022
  • Report to the main office and sign the substitute attendance sheet
  • Check to see if there is anything special going on such as an assembly, fire drill, etc
  • Perform all the duties of the regular teacher unless the principal releases me from a particular responsibility
  • Performed duties as requested by the teacher or principal during planning time
  • Followed the teacher’s lesson plan as closely as possible
  • Modeled and reinforced the expectations of the home room teacher.

Solution Specialist

Verizon
09.2015 - 08.2018
  • Analyzed customer needs and presented value-added solutions
  • Inspired and excited customers about how our solutions can impact their lives
  • Ensured that our customers leave our stores with the best solutions for their needs
  • Delivered the best product set-up and coaching experience possible
  • Provided customers with a basic understanding of the functionality of the products and accessories they purchased so that they could immediately enjoy their new solutions
  • Attended both formal and informal training to better understand our retail store operations and kept up with company, market, and industry trends
  • Supported daily business operations, including processing customer transactions and auditing cash receipts daily.

Track and Trace Analyst

Caterpillar
01.2015 - 07.2015
  • Ensured the successful delivery of North American shipments to and from Caterpillar and client facilities
  • Executed processes around specific transportation events
  • Documented processes are understood and adhered to for all the required functions with specific focus on Track and Trace and Carrier Follow-up: 1
  • Data Gathering and Analysis 2
  • Track and Trace 3
  • Carrier Follow-up 4
  • Metrics Reporting

Administrative Assistant

Smith Career Center
08.2010 - 05.2014
  • Used Microsoft Outlook to schedule appointments for Career Advisors
  • Answered telephone and electronic inquiries and forwarded telephone calls to appropriate person
  • Entered confidential student information into a contact management system
  • Maintained strict confidentiality and discretion when handling personal information
  • Offered open communication to office personnel
  • Provided leadership, guidance, and support to improve and employer experience
  • Maintained a safe and harmonious work environment
  • Opened and distributed incoming regular and electronic mail and coordinated the flow of information internally
  • Greeted visitors, determined the nature of need, and referred visitors to the appropriate advisor.

Education

Bachelor of Arts in English -

Bradley University
Peoria, IL
05.2014

Skills

  • Salesforce
  • Ellucian Banner
  • Power BI
  • Microsoft Office
  • Conflict management
  • Student Advocacy
  • Academic Monitoring
  • Student Development
  • Excellent oral and written communication
  • Strategic Decision-Making
  • Financial Aid Applications

Certification

Substitute Teaching License, 02/06/2020

Timeline

Student Support Advisor

DeVry University
03.2022 - Current

Substitute Teacher

Hillie Middle School
01.2021 - 03.2022

Solution Specialist

Verizon
09.2015 - 08.2018

Track and Trace Analyst

Caterpillar
01.2015 - 07.2015

Administrative Assistant

Smith Career Center
08.2010 - 05.2014

Bachelor of Arts in English -

Bradley University

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Clarrissa McWoodson