Clarisa Perez
Elgin
Summary
Proactive and customer-focused, excelled at Menchies Yogurt by enhancing team performance and customer satisfaction. Mastered product knowledge and problem-solving, leading to efficient resolution of customer issues. Demonstrated leadership by training new staff, significantly contributing to team success. Skills in customer service and teamwork highlighted throughout, ensuring a positive and collaborative work environment.
Overview
3
3
years of professional experience
Work History
Team Member
Menchies Yogurt
2531 County Line Rd, Algonquin, IL 60102
07.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Associate of Arts - Nursing
Elgin Community College
Elgin, IL05-2025
High School Diploma -
South Elgin High School
760 E Main St, South Elgin, IL 6017705-2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Leadership qualities
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Team Member
Menchies Yogurt
07.2021 - Current
Associate of Arts - Nursing
Elgin Community College
High School Diploma -
South Elgin High School