Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Affiliations
Timeline
Generic

Clarice Warren

Aurora

Summary

Diligent professional with a strong background in customer service, ready to excel in a member focused environment. Known for empathy driven problem solving, effective communication, and adaptability. Strong emphasis on teamwork and the customer experience. Skilled in Medicare sales, Microsoft, and complicated sales systems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Member Services Agent

GoHealth
05.2020 - 03.2025
  • Always achieved in the top 25% of sales in a large sales organization.
  • Preformed consistently in the top 10% in quality assurance/retention and in the top 5% for much of my tenure.
  • Educated difficult customers about complicated products and helped them feel confident in their Medicare coverage.
  • Became a subject matter expert on Medicare Sales and trained people on how to sell, retain, and satisfy our customers.
  • Consistently won promotions and contests during our busiest sales season.
  • Processed membership applications quickly, verifying required documentation accurately to ensure smooth onboarding experiences for new members.
  • Dedicated myself to business needs working overtime shifts during the work week and weekends.

Assistant Manager

Torrid
04.2019 - 03.2020
  • Began as a Sales Associate and worked my way up to Assistant Manager in less than a year by understanding the business, working well with my coworkers, and maintaining a clean floor.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Private Nanny

Individual Clients
10.2017 - 10.2019
  • Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
  • Adapted caregiving approaches for a special needs child, collaborating with parents to ensure a safe and healthy environment.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Provided safe transportation to and from school, extracurricular activities, and other events.

Retail Sales Associate

Fannie May
10.2018 - 04.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Collaborated well with team members to foster a healthy work environment.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Some College - Family And Community Services

Oklahoma Christian University
Edmond, OK

Skills

  • Problem solving
  • Patience and empathy
  • Teamwork
  • Active listening
  • Computer skills
  • Quality assurance
  • Issue and complaint resolution

Certification

  • Licensed to sell Medicare products in most states.
  • Certified with UnitedHealthcare, Anthem Blue Cross Blue Shield, Cigna, Devoted, Aetna, and Kaiser.

Interests

  • Crafting and DIY Projects
  • Animal Care
  • Reading
  • Advocacy Campaigns
  • Writing

Affiliations

  • Adventures In Missions
  • Tealridge Retirement Community

Timeline

Member Services Agent

GoHealth
05.2020 - 03.2025

Assistant Manager

Torrid
04.2019 - 03.2020

Retail Sales Associate

Fannie May
10.2018 - 04.2019

Private Nanny

Individual Clients
10.2017 - 10.2019

Some College - Family And Community Services

Oklahoma Christian University

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Clarice Warren