Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CLARENCE BAKER

Chicago

Summary

PROFESSIONAL SUMMARY SKILLS Training and Development Conflict Resolution Business Development Operations management Consistently meet goals Played an instrumental role in increasing customer satisfaction ratings 100% within one year as General Manager.Interpersona Sales expertise Verbal and written communicate. Efficient multi-tasker Relationship building Staff training/development Effective leader Developed value-added solutions and approaches by everaging trends marketplaces and industries. Delivered business strategy and developed systems and procedures to effectively increases social media reach and client digital profile to catapult company forward with sustained growth. Articulate communicator, Natural leader and organized manager. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.

Overview

11
11
years of professional experience

Work History

Manager Mobile

National Coating Supply
09.2022 - Current
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Devised content strategy to effectively engage target audiences.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Mentored local personnel on best practices and protocols to maximize productivity.

General Manager

Cassidy Tire & Service
04.2021 - 09.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.

General Manager

Jiffy Lube Oil Change Center
03.2017 - 04.2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets. Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans

. • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 100%.

• Increased monthly staff retention rate by 100% after implementing new training programs.

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

• Designed modern employee recognition program which boosted productivity and improved morale.

• Reviewed performance data to monitor and measure productivity, goal progress and activity levels. •

• Increased sales by $300 by establishing goals, overseeing performance and [Action]

Commerical Parts Manager

Advance Auto Parts
04.2012 - 03.2018
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Supervised and trained staff on product knowledge and customer service.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

GED -

Clements High School
Chicago, IL
06.1996

Skills

  • Product LifeCycle Management
  • SEO Strategy and Execution
  • Inventory Control Processes
  • Special Assignments
  • Monthly Inventory
  • Operational Procedures
  • Constructive Feedback
  • Microsoft Office
  • Improvement Strategies

Accomplishments

  • ASE certification
  • Quality customer service skills and knowledge based on 10+ years of ex
  • Conflict resolution skills; management to management and customer to ( processing/ data entry, computer research parts, Sales and sales. All commercial account transactions, Invoicing/ Purchasing and Marketing outside sales, start new accounts to expand customer base
  • Responsible vehicles, service/Loss/theft/police issues related to vehicles
  • Multi-line pl example, Team player
  • I have a great report with co-workers, and superio customers
  • Resolved product issue through consumer testing.
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership

Timeline

Manager Mobile

National Coating Supply
09.2022 - Current

General Manager

Cassidy Tire & Service
04.2021 - 09.2022

General Manager

Jiffy Lube Oil Change Center
03.2017 - 04.2021

Commerical Parts Manager

Advance Auto Parts
04.2012 - 03.2018

GED -

Clements High School
CLARENCE BAKER