Clare Behrens
Peoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Case Manager
CWTC
02.2024 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Personal Support Worker
ACCESS
08.2020 - Current
- Assisted with daily living activities, promoting independence and wellbeing.
- Enhanced comfort by providing compassionate and attentive personal care.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Conducted light housekeeping duties to maintain a clean and comfortable living space.
- Assisted in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Child Welfare Specialist
FamilyCore
07.2023 - 02.2024
- Improved child welfare outcomes by conducting thorough assessments and developing tailored case plans.
- Enhanced family reunification rates through support of parent-child visitations
- Ensured child safety through regular home visits, careful documentation, and ongoing communication with involved parties.
- Increased access to resources for struggling families by connecting them with relevant community organizations and programs.
- Advocated for the best interests of children during court proceedings.
- Managed caseloads effectively while adhering to strict timelines as mandated by state policies.
- Maintained accurate records of client interactions, service referrals, case plan progressions in adherence to agency standards for quality assurance purposes.
- Coordinated closely with schools, medical providers, therapists, and other relevant professionals to ensure comprehensive support for children in care.
Maintenance Worker
Pioneer Industrial Park
04.2017 - 06.2023
- Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced equipment efficiency with routine maintenance, cleaning, and lubrication tasks
- Collaborated with other team members to complete renovations in a timely manor.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Kept accurate records of all maintenance activities performed for future reference and quality assurance purposes.
- Adhered to established safety protocols while performing daily tasks, minimizing workplace injuries among the maintenance team members.
Receptionist
Inner Spirit Chiropractic
08.2018 - 08.2019
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Sales Associate
Potter & Anderson Jewelers
08.2016 - 08.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Monkey Joes
05.2015 - 08.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor Of Arts - Communication Studies
Eureka College
Eureka, IL05.2023
Associates In Arts - Liberal Arts And Sciences
Illinois Central College
East Peoria, IL12.2019
Skills
- Case Management
- Client Advocacy
- Family Support
- Psychosocial Assessment
- Service Planning
- File Management
- Microsoft Office Suite
- Family Services
- Community Referrals
- Client Documentation
- Community Resources
- Home Visits
- Client Interviewing
- Client Needs Assessment
Volunteer work
Volunteered for two weeks in the summer of 2013 for Heart of Illinois Special Recreation Center (HISRA) in Peoria, IL. Worked with a wide age range of individuals with disabilities. Assisted with various classroom activities such as painting, educational activities, and different sporting games. Also assisted in outdoor activities such as chalk art, field games, and supervising the safety of individuals on playground equipment.
Timeline
Case Manager
CWTC
02.2024 - Current
Child Welfare Specialist
FamilyCore
07.2023 - 02.2024
Personal Support Worker
ACCESS
08.2020 - Current
Receptionist
Inner Spirit Chiropractic
08.2018 - 08.2019
Maintenance Worker
Pioneer Industrial Park
04.2017 - 06.2023
Sales Associate
Potter & Anderson Jewelers
08.2016 - 08.2017
Sales Associate
Monkey Joes
05.2015 - 08.2016
Bachelor Of Arts - Communication Studies
Eureka College
Associates In Arts - Liberal Arts And Sciences
Illinois Central College
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