Clairese Mattox
Fairview Heights
Summary
Experienced observer with a keen eye for detail and a commitment to accuracy. Skilled in monitoring and documenting activities, events, or processes with precision and objectivity. Proficient in following established protocols and procedures to ensure safety.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Patient Observer
BJC Healthcare Systems
St Louis
06.2025 - Current
- Visually and audibly monitors the assigned patient's condition and behavior to ensure that they are safe at all times.
- Completes observation reports at established interval.
- Takes initiative in compassionately rendering service or responding to needs. Interacts hospitably, cheerfully and supportively with staff, patients, visitors and work colleagues.
- Remains at the bedside of assigned patient at all times unless relieved by an appropriate staff member.
- Verbally redirects the patient from engaging in at-risk behaviors.
- Seeks help or advice as soon as possible when patient appears to be in medical distress or poses a threat, and escalates to assigned medical professionals.
- Participates in collaborative identification and reporting of patient safety issues. Assures patient environment is safe; reports any safety hazards to the charge nurse. Removes visible hazards and reports as appropriate.
- Assists in calming and/or reorienting patient in cases of agitation or confusion.
- Assists with keeping patient's room safe and orderly.
- Accompanies patient when diagnostic testing is required.
- Immediately summons the nursing staff if the patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations. Immediately reports any potentially dangerous behavior or concerning conversations to the nurse.
- Participates in hand-off of pertinent information/behavior about assigned patient when arriving on unit and upon completion of shift assignment. Arranges coverage around meal break times with nurse and informs nurse prior to leaving patient for any reason.
- Assists patient with ordering dietary tray and setting up of patient's meal tray; assists with basic positioning of patient; assists with patient wheelchair rides and/or ambulation if patient is stable and gait has been previously determined safe by assigned staff nurse.
- Responds rapidly and thoroughly to emergencies, special needs, etc.
- Accepts suggestions and direction from supervisors and hospital staff.
- Demonstrates knowledge of department policies and procedures. Honors department's attendance, break, behavior, dress, personal hygiene, and safety codes.
- Honors all confidentiality and other regulatory requirements.
- Accepts and absorbs department and hospital education program.
- Assists other associates as necessary. Responds to direction as provided.
- Performs other duties as assigned.
- Travel to any of the 11 BJC Healthcare locations in IL/MO, with 2 hours notice, to observe patients.
Senior Consultant
AT&T
St Louis
03.1996 - 12.2024
- Established strong working relationships with both internal teams as well as external vendors and clients.
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
- Makes notations via computer terminal, sometimes while talking with a customer.
- Utilizes mechanized systems (e.g., BOSS, CABS, CRM, TEAMS, etc.) to initiate and complete service orders, and handle.customer requests.
- Evaluated existing processes and procedures for improvement opportunities.
- Participated in team meetings to discuss best practices for retention strategies.
- Analyzed performance metrics on a regular basis to identify areas needing improvement.
- Handles customer complaints, criticisms, discrepancies, requests, or inquiries over the phone or in person.
- Makes arrangements for the installation, removal, or change of communication-related services or products.
- Works to meet revenue goals, service commitments, and other deadlines.
- Responsible for accurately computing and quoting adjustments, balance, and rates to customers. Most computations involve addition, subtraction, multiplication, and division.
- Investigates and resolves incorrect billing.
- Obtains, establishes, and assesses customer credit information using judgment regarding extension of time, payment adjustments, etc.
- Participates in team selling programs.
- Works independently with little or no supervision.
- Developed strong relationships with customers through friendly interactions.
Customer Service Representative
Avis Budget Group
St Louis
04.2017 - 01.2018
- Greeted customers and provided excellent customer service.
- Processed payments, including cash, credit card, and check transactions.
- Responded to customer inquiries regarding product availability and pricing.
- Reviewed all contracts with customers prior to completion of rental agreement.
- Resolved customer complaints in a timely manner.
- Demonstrated strong interpersonal skills when dealing with customers.
- Adhered to company policies and procedures while providing exceptional service.
- Updated and maintained rental agreement files and documents.
- Prepared and submitted reports to supervisor.
- Processed exchange requests in computer system.
- Drafted contracts, explained terms to customers and acquired signatures.
Education
Lovejoy High School
Lovejoy , ILSome College (No Degree) -
SIU at Edwardsville
Edwardsville, IL 08.1996 - 01.1999
Skills
- Safety reporting
- Policies implementation
- Conflict resolution
- Team collaboration
- Adaptability to change
- Effective communication
- Time management
- Attention to detail
- Reliability and punctuality
- Calm under pressure
- Safety procedures
- Empathy and patience
- Adaptability and flexibility
- Strong work ethic
- Ability to work with little or no supervision
Certification
- Certificate of completion in AT&T Management Development Program
Timeline
Patient Observer
BJC Healthcare Systems
06.2025 - Current
Customer Service Representative
Avis Budget Group
04.2017 - 01.2018
Some College (No Degree) -
SIU at Edwardsville
08.1996 - 01.1999
Senior Consultant
AT&T
03.1996 - 12.2024
Lovejoy High School