Claire Samelson
Chicago,IL
Summary
Dedicated and adaptable professional with experience thriving in fast-paced, high-demand work environments. Skilled at managing multiple priorities while maintaining exceptional organization, communication, and customer service standards. Experienced working both hands-on with clients and teams as well as utilizing digital tools and technology to support daily operations.
Overview
3
3
years of professional experience
Work History
Manager
Sushi Dokku
Chicago, IL
06.2023 - 04.2026
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Collaborated with front-of-house staff to maintain high service standards and guest satisfaction levels.
- Coordinated special events and large parties, ensuring seamless guest experiences from arrival to departure.
- Established strong relationships with regular patrons, fostering loyalty and repeat business through personalized service.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences..
Hostess Manager
Sushi Dokku
Chicago, IL
06.2023 - 04.2026
- Worked in high fast paced environment while also optimizing turn times and customer satisfaction.
- Managed daily operations of hostess team, ensuring efficient guest seating and service flow.
- Trained and mentored new host staff, enhancing onboarding experience and team performance.
- Oversaw scheduling of hostess shifts, balancing staffing needs with peak dining hours effectively.
- Analyzed guest feedback to identify areas for service improvement and implement corrective actions.
Digital Marketing
Electronic Manufacturing Services
Spring Grove, IL
03.2024 - Current
- Sent out daily newsletters to over 24,000 subscribers globally.
- Developed creative collateral for digital marketing initiatives, leading to a higher click-through rate on advertisements.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Conducted keyword research for all digital marketing channels, ensuring content aligned with user intent and search trends.
- Selected implemented, and managed various marketing technology tools to improve the efficiency of digital marketing operations, including email automation platforms, analytics software, and social media management systems.
Education
Bachelor of Science - Fine Arts
Columbia College
Chicago, IL05-2023
Timeline
Digital Marketing
Electronic Manufacturing Services
03.2024 - Current
Manager
Sushi Dokku
06.2023 - 04.2026
Hostess Manager
Sushi Dokku
06.2023 - 04.2026
Bachelor of Science - Fine Arts
Columbia College