Claire Derning

-Main point of contact for over 400 students

-Guided students through Title IV Document completion

-Responsible for requesting T4 aid for all active students

-In charge of completing R2T4 for withdrawn students as well as requesting refunds and financial aid reimbursements for all students

-Managed student accounts to ensure aid received is recorded and confirmed

-Communicate with third party processor to confirm document and schedule requirements for active students

• Main point of contact for over 60 nursing students
• Coordinated class clinical sites by contacting local hospitals and rehabilitation centers
• Completed R2T4 for withdrawn students
• Assisted students through the federal financial aid process
• Reported attendance for all students

• Collaborated cross-departmentally to ensure an accurate communication loop between clients, Chowly and our partners
• Accurately followed processes and procedures for handling client account data and information
• Utilized Salesforce and Excel to document and analyze CRM data

• Communicated with Financial Lenders regularly
• Required thinking steps ahead to assist students to navigate potential future requirements
• Numerous quality-based awards for top client communication and outstanding service
• Retained all responsibilities and expectations from Finance Advisor I
• Additional responsibilities including expanded documentation tasks

• Provided correct and clear information about the Financial Aid process
• Primary Financial Advisor for 80+ students
• Remained professional, but empathetic when providing students with negative information
• Mastered and understood numerous ever-changing Government policies and procedures pertaining to Financial aid
• Worked closely with Admissions, Student Advising, and the Records Department