Citclali Pacheco
Justice,IL
Summary
Dynamic Hub Supervisor at UPS with a proven track record in operational excellence and team management. Enhanced customer satisfaction through effective problem-solving and communication. Spearheaded initiatives that reduced employee turnover and improved productivity. Committed to maintaining compliance and safety standards while fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Full-time Hub Supervisor
United Parcel Service, UPS
02.2019 - 04.2024
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Ensured all shipments were dispatched on time while maintaining strict compliance with shipping regulations and guidelines.
- Improved customer satisfaction by addressing concerns promptly and providing resolutions.
- Reduced employee turnover through effective communication, training, and team-building initiatives.
- Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
- Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
- Proactively identified potential bottlenecks in processes before they became critical issues leading to improved workflow.
- Coordinated with upper management on strategic planning initiatives aimed at enhancing operational excellence.
- Maintained open lines of communication between drivers, dispatchers, warehouse staff members resulting in increased teamwork efficiency.
- Collaborated with cross-functional teams to achieve company-wide objectives and improve overall performance.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Motivated workers to exceptional performance through implementation of new strategies.
- Managed payroll for all hourly union employees and for part-time supervisors working in the unload
- Managed schedules for part-time supervisors and made sure start times were posted for union employees
- Managed between 70-75 union employees and 8 part-time supervisors. During high peak seasons managed over 100 union employees.
- Attended daily 60-minute meetings with upper management
Insurance Consultant
American Family Insurance
04.2018 - 09.2018
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Improved operational efficiency within the agency by streamlining workflows, automating tasks, and leveraging technology where appropriate.
- Evaluated competitor offerings by researching market trends to inform targeted sales pitches that highlighted unique value propositions of available policies.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
Crew Member
Wendy's
05.2017 - 12.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Associate of Science - Biological Sciences
Saint Xavier University
Chicago, IL05-2021
Skills
- Workplace safety
- Operational excellence
- Team management
- Compliance management
- Productivity enhancement
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Operational efficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Full-time Hub Supervisor
United Parcel Service, UPS
02.2019 - 04.2024
Insurance Consultant
American Family Insurance
04.2018 - 09.2018
Crew Member
Wendy's
05.2017 - 12.2017
Associate of Science - Biological Sciences
Saint Xavier University
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