Cindy Williams
Trenton
Summary
Professional with strong expertise in property management and leasing. Known for driving occupancy rates and ensuring tenant satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Proficient in client relations, contract negotiations, and market analysis. Trusted for reliability and effective communication.
Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Agent
Christone Enterprises
04.2021 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Used Microsoft and excel
- Used software for tenant's information and rent rolls
Polo Specialist
Dillards Department Store
11.2019 - 04.2021
- Maintaing my area
- Make sure my area is free of clutter and acess-able for clientele
- Learn all the products and materials for each piece of clothing
- Make sure all items sellable are nicely presented
- Build a good connection with clientele
- Take payments using a register
- Make calls to customers rewards and/or to check in
- Generates over hundreds of dollars for the store
- Takes phone calls and directd/ helps in the best way possible
- Upbeat personality, known for always smiling and putting othersn around me in a better mood
OD Technician
Visionworks
06.2019 - 03.2021
- Communicated complex clinical information clearly to patients while emphasizing necessary follow-up actions.
- Executed precise lens measurements, guaranteeing optimal fit and visual acuity for patients'' corrective eyewear.
- Ensured a safe work environment by adhering to established safety protocols and maintaining equipment cleanliness standards.
- Delivered high-quality vision screenings as part of comprehensive eye exams for early detection of potential issues or disorders.
- Opened and closed the store
- Ran clients insurance
- Provided exceptional customer service, fostering strong relationships with patients and colleagues alike.
- Streamlined office workflows through efficient scheduling and appointment management.
- Maintained detailed patient records, ensuring accuracy and confidentiality in documentation.
Preschool Teacher's Assistant
Discovery Schools
06.2019 - 11.2019
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
Fresh Cap 2
Walmart
04.2017 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Manager
Burger King
02.2015 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Flora High School
Flora05-2016
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Lease preparation
- Background checks
- Move-in coordination
- Strategic planning
- Property management
- Training and mentoring
- Team building
- Office management
- Record keeping
- Customer service
- Phone and email etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6-8 staff members.
Certification
Licensed Real Estate Residential Leasing Agent, 08/23/24
Timeline
Leasing Agent
Christone Enterprises
04.2021 - Current
Polo Specialist
Dillards Department Store
11.2019 - 04.2021
OD Technician
Visionworks
06.2019 - 03.2021
Preschool Teacher's Assistant
Discovery Schools
06.2019 - 11.2019
Fresh Cap 2
Walmart
04.2017 - 06.2019
Manager
Burger King
02.2015 - 03.2017
High School Diploma -
Flora High School
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