Cindy Whetsell
Peoria
Summary
Experienced healthcare professional prepared for this role. Skilled in patient care coordination, staff management, and operational efficiency. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Proficient in healthcare regulations, patient advocacy, and quality improvement initiatives.
Overview
21
21
years of professional experience
Work History
Patient Care Manager
OSF Saint Francis Medical Center
12.2019 - Current
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Worked with providers to define quality metrics and outcome reporting process.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
Patient Care Supervisor
OSF Saint Francis Medical Center
12.2018 - 12.2019
- Streamlined discharge planning processes to reduce hospital length of stay without compromising on quality of care provided to patients.
- Evaluated nursing documentation regularly to ensure accuracy, completeness, and compliance with established guidelines, leading to increased audit scores for the unit.
- Improved quality of care for patients, conducting thorough assessments, and designing individualized care plans in collaboration with the multidisciplinary team.
- Enhanced patient satisfaction by implementing efficient care coordination strategies and improving communication among healthcare team members.
- Championed continuous improvement initiatives within the unit, fostering an environment where ideas were openly shared and evaluated for potential implementation.
- Managed staffing schedules effectively to maintain appropriate coverage at all times while accommodating employee requests for time off when possible.
- Enhanced team morale by recognizing individual achievements regularly during staff meetings and through informal interactions.
Charge RN
OSF Saint Francis Medical Center
05.2017 - 12.2018
- Maintained an organized clinical environment conducive to efficient workflow by regularly evaluating unit needs and implementing necessary adjustments.
- Conducted ongoing assessments to monitor and adjust treatment plans, improving overall patient health outcomes.
- Improved continuity of care across shifts through concise shift reports detailing pertinent updates on patients'' conditions and treatment plans.
- Promoted a culture of continuous improvement by participating in quality assurance initiatives and identifying opportunities for process enhancement.
- Managed crisis situations effectively, ensuring the safety of patients and staff members at all times.
- Optimized resource allocation during high-volume periods by efficiently delegating tasks based on staff skill sets.
- Mentored and supervised junior nurses, fostering a supportive and collaborative work environment.
- Served as primary liaison between physicians and nursing staff, maintaining clear communication channels for optimal patient care delivery.
- Supervised and managed daily scheduling, tasking, and administration.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
Registered Nurse, Medical-Surgical Unit
OSF Saint Francis Medical Center
01.2004 - 12.2018
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Administered medications and treatment to patients and monitored responses.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
Education
Bachelor of Science - Nursing
Saint Francis Medical Center College of Nursing
Peoria, IL05-2004
Skills
- Health promotion
- Care coordination
- Patient data confidentiality
- Quality improvement
- Relationships and rapport
- Innovation and creativity
- Analytics skills
- New staff mentoring
Accomplishments
- Nursing Excellence Award for Transformational leadership in 2018, and 2022
- Leader of the year in 2020
- Nursing Excellence - Legacy Award in 2025
Nominated for:
Nominated for Leader of the Year in May 2020
Recognized for exceptional leadership in nursing practice, contributing to improved patient outcomes and team effectiveness.
Timeline
Patient Care Manager
OSF Saint Francis Medical Center
12.2019 - Current
Patient Care Supervisor
OSF Saint Francis Medical Center
12.2018 - 12.2019
Charge RN
OSF Saint Francis Medical Center
05.2017 - 12.2018
Registered Nurse, Medical-Surgical Unit
OSF Saint Francis Medical Center
01.2004 - 12.2018
Bachelor of Science - Nursing
Saint Francis Medical Center College of Nursing
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